Description We are offering an exciting opportunity for a Quality Engineer in the manufacturing industry, located in LOUISVILLE, Kentucky. As a Quality Engineer, your primary responsibilities will involve handling customer complaints, overseeing chargebacks, and managing issues involving supplies from various suppliers.

Responsibilities:

• Address and resolve customer complaints in a detail oriented manner

• Supervise and manage chargebacks effectively

• Identify and understand trends to improve quality and efficiency

• Initiate and manage projects aimed at preventing future customer complaints

• Take responsibility for solving problems arising from malfunctioning supplies sent by different suppliers

• Utilize ERP Solutions and CRM for maintaining and processing customer service inquiries

• Leverage skills in 3M and Coupa for efficient handling of customer complaints

• Apply knowledge in Budget and Buying Processes to manage chargebacks

• Ensure accurate customer service records using Enterprise Resource Planning system

• Use 'About Time' for efficient management of customer complaints and inquiries. Requirements

• Possess proficiency in 3M software for efficient operations management.

• Demonstrated expertise in CRM, with the ability to manage customer relationships effectively.

• Familiarity with ERP - Enterprise Resource Planning to optimize business processes.

• Experience with ERP Solutions for managing business operations and customer relations.

• Strong understanding of budget processes to manage financial resources effectively.

• Familiarity with buying processes to ensure smooth procurement operations.

• Excellent customer service skills to maintain good relationships with clients.

• Ability to handle invoicing processes efficiently.

Robert Half is the world’s first and largest specialized talent solutions firm that connects highly qualified job seekers to opportunities at great companies. We offer contract, temporary and permanent placement solutions for finance and accounting, technology, marketing and creative, legal, and administrative and customer support roles.

Robert Half works to put you in the best position to succeed. We provide access to top jobs, competitive compensation and benefits, and free online training. Stay on top of every opportunity - whenever you choose - even on the go. Download the Robert Half app (https://www.roberthalf.com/us/en/mobile-app) and get 1-tap apply, notifications of AI-matched jobs, and much more.

All applicants applying for U.S. job openings must be legally authorized to work in the United States. Benefits are available to contract/temporary professionals, including medical, vision, dental, and life and disability insurance. Hired contract/temporary professionals are also eligible to enroll in our company 401(k) plan. Visit roberthalf.gobenefits.net for more information.

© 2025 Robert Half. An Equal Opportunity Employer. M/F/Disability/Veterans. By clicking “Apply Now,” you’re agreeing to Robert Half’s Terms of Use (https://www.roberthalf.com/us/en/terms) .