39757BR

Extended Job Title:

Senior Specialist

Position Description:

Performs specialized, complex work to assist in the organization and implementation of various projects and programs. Work is performed under supervision within established guidelines with performance based on overall results obtained.

Requisition ID:

39757BR

Travel Required:

None

Major/Essential Functions:

• Resolve customer's service or billing complaints by performing activities such as investigating and seeking appropriate resolutions.

• Keep records of customer interactions or transactions, recording details of inquiries, complaints, or comments as well as actions taken.

• Checks to ensure that appropriate changes were made to resolve customers' problems.

• Determine charges for service requested, collect deposits or payments, or arrange for billing.

• Serve as departmental liaison for external collections agencies. In this role, works with external collections agencies to help provide detail breakdown of charges for service,

• Refer unresolved customer grievance to designated individuals or departments for further investigation.

• Obtain and keep records of all mail in payments sent to Student Business Services, keeping a mail log on payment received and prepare a log sheet to have cashier post daily mail in payments.

• Maintains appropriate records for individual accounts as related to internal and external collections for the university.

• Other duties as assigned.

Grant Funded?:

No

Minimum Hire Rate:

16.43

Pay Basis:

Hourly

Schedule Details:

8-5

Work Location:

Lubbock

Preferred Qualifications:

• Bachelor's Degree

• Experience with Ellucian Banner

Department:

Student Business Services

Required Attachments:

Cover Letter, Professional/Personal References, Resume / CV

Job Type:

Full Time

Job Group:

Office and Admn Wkrs All Other

Shift:

Day

Required Qualifications:

High school plus five years experience. Additional education may substitute for experience on a year for year basis.

Does this position work in a research laboratory?:

No

Safety Information:

Adherence to robust safety practices and compliance with all applicable health and safety regulations are responsibilities of all TTU employees.

Pay Statement:

Compensation is commensurate upon the qualifications of the individual selected and budgetary guidelines of the hiring department, as well as the institutional pay plan. For additional information, please reference the institutional pay plan by visiting www.depts.ttu.edu/hr/payplan.

EEO Statement:

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, gender expression, national origin, age, disability, genetic information or status as a protected veteran.

About the University:

Established in 1923, Texas Tech University is a Carnegie R1 (very high research activity) Doctoral/Research-Extensive, Hispanic Serving, and state-assisted institution. Located on a beautiful 1,850-acre campus in Lubbock, a city in West Texas with a growing metropolitan-area population of over 300,000, the university enrolls over 40,000 students with 33,000 undergraduate and 7,000 graduate students. As the primary research institution in the western two-thirds of the state, Texas Tech University is home to 10 colleges, the Schools of Law and Veterinary Medicine, and the Graduate School. The flagship of the Texas Tech University System, Texas Tech is dedicated to student success by preparing learners to be ethical leaders for a diverse and globally competitive workforce. It is committed to enhancing the cultural and economic development of the state, nation, and world.

About Lubbock:Referred to as the “Hub City” because it serves as the educational, cultural, economic, and health care hub of the South Plains region, Lubbock boasts a diverse population and a strong connection to community, history, and land. With a mild climate, highly rated public schools, and a low cost of living, Lubbock is a family-friendly community that is ranked as one of the best places to live in Texas. Lubbock is home to a celebrated and ever-evolving music scene, a vibrant arts community, and is within driving distance of Dallas, Austin, Santa Fe, and other major metropolitan cities. Lubbock’s Convention & Visitors Bureau provides a comprehensive overview of the Lubbock community and its resources, programs, events, and histories.