At Medtronic you can begin a life-long career of exploration and innovation, while helping champion healthcare access and equity for all. You’ll lead with purpose, breaking down barriers to innovation in a more connected, compassionate world.

A Day in the Life

An exciting opportunity awaits you to join Medtronic, recognised as a Great Place to Work in Australia. In this role as an IT Technologist, you will play a pivotal role in supporting a multi-year global transformation journey across people, processes and technology across Australia & New Zealand. There is a lot of opportunity to shape and influence, so bring your talents to an industry leader in medical technology and healthcare solutions where you can be proud to be a part of technologies that are rooted in our long history of mission-driven innovation..

This position will be based in Macquarie Park on a hybrid working arrangement & will sit under the Site Infrastructure & Operations (I&O) division working directly under the Global Infrastructure and Operations organisation.

Responsibilities may include the following and other duties may be assigned:

• Serve as point of contact for smart hands and feet for I&O activities at the site

• Collaborate with cross-functional teams within IT and Managed Services Providers to deliver IT services to local and regional businesses

• Manage and coordinate local I&O delivery and implementation of site infrastructure & services

• Provide onsite support for troubleshooting, diagnostics, escalation and maintenance of local and regional infrastructure, ensuring uninterrupted IT operations

• Coordination with vendors to obtain quotations and delivery of goods and services

• Raise procurement for goods and services as needed

• Assess and prioritize site specific or regional operational demands

• Lead or coordinate IT efforts to see through local projects from inception to completion

• Evaluate the use of vendors over own effort during assessment of IT activities

• Educate I&O services and capabilities, assist in driving technology adoption, leveraging I&O solutions

• Educate customers on Global IT policies, standards, and assist with engagement process

• Adhere to standards for infrastructure deployments at local sites

• Maintain existing site infrastructure operations metrics through timely completion of tickets

• Serve as a knowledgeable subject matter expert to provide insight on local IT infrastructure

• Responsible for onsite logistics of infrastructure assets at assigned sites

• Build relationships with key onsite stakeholders to enable a great customer experience and capture any concerns affecting infrastructure services performance

• Foster strong relationships with local and regional business contacts and IT stakeholders

• Serve as a trusted advisor to stakeholders, ensuring their needs and heard and addressed promptly, escalating as appropriate

• Serve as a partner with Service teams to support customer in service deployments, change management efforts, technology transition and accelerate adoption initiatives

• Assist in lifecycle management initiatives of site related infrastructure related assets

• Housekeep and audit IT assets when necessary

• Assist with installation and maintenance of physical infrastructure assets at assigned locations

• Other responsibilities and tasks as assigned by Management

Required Knowledge and Experience:

Must Have

• Requires practical knowledge and demonstrated competence within job area typically obtained through advanced education combined with experience. 2-3+ years of experience with a high school diploma or equivalent.

• 2-3+ years of hands-on experience in configuring, deploying, managing and supporting networks, servers, storages and backup solutions

• Experience supporting end user hardware, i.e. devices and peripherals

• Strong communication skills to effectively collaborate with cross-functional teams and stakeholders

• Experience with Cisco, Juniper or Dell products

• Ability to lift 50lbs occasionally

• Ability to travel up to 15% of the time

Nice To Have

• Strong professional work ethic with an ability to deliver results with minimal supervision

• Is creative and adaptable with the ability to effectively coach and lead in a rapidly changing environment

• Is intellectually curious and understands the responsibility of continuous learning

• CCNA certification or equivalent

• Knowledge of cloud and on-premise data centre services

• Experience in managing UPS, power supply and cabling

• Experience in leading or coordinating IT projects

• Experience with virtualization technologies such as VMware vSphere

• Understanding of cybersecurity concepts

• Experience with audio/visual and unified communications, backend and end points

• Experience working with Incident, Request, Change and Problem Management and Reporting (Knowledge of ServiceNow would be a strong advantage)

• Experience with applying ITIL standards and processes

Physical Job Requirements

The above statements are intended to describe the general nature and level of work being performed by employees assigned to this position, but they are not an exhaustive list of all the required responsibilities and skills of this position. 

Benefits & Compensation

Medtronic offers a competitive Salary and flexible Benefits Package

A commitment to our employees lives at the core of our values. We recognize their contributions. They share in the success they help to create. We offer a wide range of benefits, resources, and competitive compensation plans designed to support you at every career and life stage.

This position is eligible for a short-term incentive called the Medtronic Incentive Plan (MIP).

About Medtronic

We lead global healthcare technology and boldly attack the most challenging health problems facing humanity by searching out and finding solutions.

Our Mission — to alleviate pain, restore health, and extend life — unites a global team of 90,000+ passionate people.

We are engineers at heart— putting ambitious ideas to work to generate real solutions for real people. From the R&D lab, to the factory floor, to the conference room, every one of us experiments, creates, builds, improves and solves. We have the talent, diverse perspectives, and guts to engineer the extraordinary.

Learn more about our business, mission, and our commitment to diversity here (http://www.medtronic.com)

Welcome to our new Careers Site!

If you applied before July 22nd, please check your email for a notification from us providing you with instructions and a link to set up your new account and retain access to your current activity. If you do not see an email from us, please feel free to proceed with creating a new account.

We lead global healthcare technology and boldly attack the most challenging health problems facing humanity by searching out and finding solutions.

Our Mission — to alleviate pain, restore health, and extend life — unites a global team of 90,000+ passionate people.

We are engineers at heart— putting ambitious ideas to work to generate real solutions for real people. From the R&D lab, to the factory floor, to the conference room, every one of us experiments, creates, builds, improves and solves. We have the talent, diverse perspectives, and guts to engineer the extraordinary.

We change lives . Each team member, each day, helps to improve and redefine how the world treats the most pressing health conditions, from heart disease to diabetes. Our industry leadership comes from the passion and ingenuity of our people. That’s who we are. Working alongside one another, we use science, medicine, and a profound understanding of the human body to build extraordinary technologies that can transform lives.

We build extraordinary solutions as one team . With one Medtronic Mindset defining how we work. Speed and decisiveness run through our DNA. Diverse perspectives inspire our bold answers to any challenge that comes our way. And we deliver results the right way, breakthrough after patient breakthrough.

This life-changing career is yours to engineer . By bringing your ambitious ideas, unique perspective and contributions, you will…

• Build a better future, amplifying your impact on the causes that matter to you and the world

• Grow a career reflective of your passion and abilities

• Connect to a dynamic and inclusive culture that welcomes the challenge of life-long learning

These commitments set our team apart from the rest:

Experiences that put people first . Respect for people is the hallmark of our humanity. It fuels our team to positively impact even a single life. And it means we put our people first at Medtronic as well, creating a culture of belonging and always pushing to get you the career-building resources you need.

Life-transforming technologies . No matter your role, you contribute to technologies that transform lives. What we build empowers patients to live life on their terms.

Better outcomes for our world . Here, it’s about more than the bottom line. Our Mission to improve human welfare drives us. We advance healthcare, society, and equity with every design, inside and outside our walls.

Insight-driven care . Fresh viewpoints. Cutting-edge AI, data, and automation. You're shaping the future of healthcare technology and defining the next generation of breakthroughs in care

It is the policy of Medtronic to provide equal employment opportunity (EEO) to all persons regardless of age, color, national origin, citizenship status, physical or mental disability, race, religion, creed, gender, sex, sexual orientation, gender identity and/or expression, genetic information, marital status, status with regard to public assistance, veteran status, or any other characteristic protected by federal, state or local law. In addition, Medtronic will provide reasonable accommodations for qualified individuals with disabilities.

For sales reps and other patient facing field employees, going into a healthcare setting is considered an essential function of the job and we expect our employees to comply with all credentialing requirements at the hospitals or clinics they support.

This employer participates in the federal E-Verify program to confirm the identity and employment authorization of all newly hired employees. For further information about the E-Verify program, please click here (https://www.e-verify.gov/employees) .

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