Description

We have a client that is a Wisconsin based Managed Services Provider (MSP) headquartered in Madison, WI. They specialize in providing tailored IT solutions to businesses in diverse industries. They are a tight-knit group looking for a talented Desktop Support Engineer/Junior Server Administrator to join and grow their career in a supportive, fast-paced environment.

Role Overview:

As a Desktop Support Engineer/Junior Server Administrator, you will be at the forefront of delivering exceptional IT support services to our diverse client base. Your role includes managing Level 1/2 support, handling escalations, and gradually working on higher-level (Level 2-3) tasks. This is a contract position with the potential to convert to a permanent role.

Typical Day:

• Provide front-line end-user support and troubleshooting, including break/fix issues, software support, and network connectivity concerns.

• Perform administrative tasks such as user provisioning, adding/deleting accounts, maintaining Active Directory, and managing Office 365 environments.

• Assist with complex troubleshooting and escalation, serving as the last point of contact for resolution.

• Support Windows Operating Systems (2022 and older versions) and virtual environments (VMware).

• Contribute to the configuration, support, and maintenance of IT systems, including spinning up virtual machines in our data center.

• Collaborate with team members within our small MSP to ensure seamless and proactive client support.

  Requirements

Must-Have Skills & Qualifications:

• Windows Operating Systems (2022 and older versions): Basic knowledge and support experience required.

• Office 365 and Active Directory: Proficient in managing users, permissions, and common tasks within these platforms.

• Desktop Support Experience: 2+ years of hands-on experience in Level 1-3 support roles with strong troubleshooting skills.

• Networking Knowledge: Ability to identify and resolve connectivity issues. Familiarity with tools like Citrix is a plus.

• VMware Knowledge: Comfortable spinning up virtual machines and configuring environments.

• Problem-Solving Skills: Proven ability to handle escalated tickets and develop solutions to complex challenges.

Preferred Attributes:

• Outstanding communication and interpersonal skills to work effectively with clients and team members.

• A team player with a hands-on, solution-oriented approach to IT issues.

• Relevant certifications (e.g., CompTIA, Microsoft, or VMware) are a bonus but not required.

Why Join Us?

• Gain exposure to a variety of environments and technologies with clients of different sizes and industries.

• Opportunity to take on increased responsibilities and grow your career within our supportive team.

• A welcoming, tight-knit environment where your contributions directly impact client success and satisfaction.

Contract Details:

• Duration: Contract with the potential for contract-to-hire based on performance.

• Location: Madison, WI (on-site support with occasional remote tasks).

• Compensation: Competitive and commensurate with experience.

Ready to Take the Next Step?

If you’re enthusiastic about growing your career in IT, enjoy tackling challenges in diverse work environments, and want to be part of a dynamic MSP team, we want to hear from you!

Technology Doesn't Change the World, People Do.®

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