Job Information
Hyatt IT Helpdesk Agent Level 2 with French in MAINZ, Germany
Description:
WE CARE FOR PEOPLE SO THEY CAN BE THEIR BEST.
At Hyatt, we are more than just a hotel chain—we are a global family that shares a passion for hospitality. Our 1000 exquisit accommodations span across 65 countries, offering not just luxurious experiences but also a diverse and international work environment that inspires and nurtures. As part of our team, you will craft unforgettable memories and become part of a dynamic culture that thrives on innovation and excellence.
For further information about the company, we invite you to visit our website: www.hyatt.com.
Become a part of the Hyatt family and start your career with us as IT Helpdesk Agent Level 2 with French skills in the IT department at Hyatt Services GmbH in Mainz.
What We Offer
Global accommodation at Hyatt Hotels at employee rates
Job ticket for public transport in Mainz and Wiesbaden
Company savings plans
Electronic time tracking—no loss of overtime!
Personalized training and career programs
Modern workplace in the heart of Mainz city center
Option for a hybrid work model (2 days / week working from home)
International team (colleagues from over 50 nations)
Complimentary beverages (coffee specialties, tea, and water)
Additional vacation day for special occasions
The Role
As our IT Helpdesk Agent Level 2, you will be the primary point of contact for our French customers and first Level support being responsible for providing advanced technical support and customer service. You will take ownership of the customer’s inquiry and see it through to resolution, working with higher level IT associates or third-party service providers. You will work closely with our hotels in France, performing monthly on-site visits and daily remote technical support.
Your responsibilities:
Main point of contact for our French hotels and local vendors
Provide advanced technical support for colleagues in hotels on-site and remote
Perform regular hotel visits and conduct service review calls with hotel management
Documents interactions, incidents, and resolutions within ticketing system
Being the single point of contact, taking ownership and responsibility of issues from beginning of the notification through to resolution
Administer and maintain user access to all systems and
Work with our System Engineers and 3rd Party Vendors
Providing continues feedback to our customers about current support status
Travelling is required up to 40% of working time to our hotels
Required Skills
Excellent verbal and written French (at least B2 level) and English communication skills
Minimum of 2 –3 years job experience with Microsoft Windows Systems in Service Desk / Technical support environment
Experience of providing local on-site support
IT vocational training or bachelor’s degree in computer science or information technology systems preferred
Very good knowledge in standard applications (like MS Office)
Good knowledge in at least two of the following systems:
Windows Client Operating Systems
Windows Administrative Tools
Microsoft-Server and Roles
Active Directory
Azure Identity Management
Group Policy Management
MS Intune
Experience in creating Knowledge Base articles to resolve technical issues
Experience in shadowing, sharing knowledge within the team
Ability to think logically to analyze, troubleshoot and resolve complex issues
Solutions focused with a can-do attitude
Experience in the hospitality industry is a plus
You don't Meet All Criteria?
Don't let that stop you! We don't expect you to have a "perfect" profile because what is "perfect," anyway? Even if you don't meet all criteria but are interested in the position, feel free to apply. Your personality and dedication matter most to us. If you bring that, we can teach you the rest.
We Live Inclusion
Our company culture is built on diversity, equal opportunities, and inclusion. We welcome applications from individuals with diverse backgrounds and abilities. All applicants, regardless of any disabilities, will be treated equally in the selection process. We strive to create a work environment that respects and promotes everyone's uniqueness.
Interested?
Then, we look forward to your application!
By submitting your application and accompanying documents, you confirm that you have read the provisions regarding the use of the personal information you provided in accordance with the global privacy policy for employees. This policy is available at https://www.hyatt.com/de-DE/info/employees-privacy-policy-eu-ch.
Want to browse more opportunities?
Visit our careers page via Hyatt (https://careers.hyatt.com/en-US/careers/)
Primary Location: DE-RP-Mainz
Organization: Shared Service Center - Mainz
Job Level: Full-time
Job: Technology
Req ID: MAI000645
Hyatt is an equal employment opportunity and affirmative action employer. We do not discriminate on the basis of race, color, gender, gender identity, sexual orientation, marital status, pregnancy, national origin, ancestry, age, religion, disability, veteran status, genetic information, citizenship status or any other group protected by law.