The opportunity

The Business Analyst will work closely with stakeholders across the organization to drive strategic initiatives and ensure the successful delivery of projects.

Responsibilities:

• Conduct thorough analysis of business processes and systems to identify areas for improvement and optimization.

• Gather, document, and analyze business requirements from stakeholders, ensuring a clear understanding of needs and objectives.

• Develop and maintain detailed project documentation, including business requirements, process flows, and use cases.

• Collaborate with cross-functional teams, including IT, operations, and finance, to design and implement effective solutions.

• Lead and facilitate requirements workshops, meetings, and presentations with stakeholders.

• Perform data analysis and reporting to support decision-making and provide insights into business performance.

• Act as a liaison between business units and technology teams, ensuring clear communication and alignment of goals.

• Assist in the development and execution of test plans to ensure solutions meet business requirements.

• Provide mentorship and guidance to junior business analysts, fostering a culture of continuous learning and improvement.

• Stay current with industry trends, best practices, and emerging technologies to drive innovation within the organization.inpire team members to contribute to their best achieve project objectives

How will you create impact?

The role reports directly to the Head, Operations Transformation.

What motivates you?

• You obsess about customers, listen, engage and act for their benefit.

• You think big, with curiosity to discover ways to use your agile approach and enable business outcomes.

• You thrive in teams and enjoy getting things done together.

• You take ownership and build solutions, focusing on what matters.

• You do what is right, work with integrity and speak up.

• You share your humanity, helping us build a diverse and inclusive work environment for everyone.

What we are looking for

• Bachelor's degree in Business Administration, Information Technology, or a related field; Master's degree preferred.

• Strong analytical and problem-solving skills, with the ability to think strategically and critically.

• Excellent communication and interpersonal skills, with the ability to effectively engage with stakeholders at all levels.

• Proficiency in business analysis tools and techniques, including requirements gathering, process mapping, and data analysis.

• Experience with project management methodologies and tools, such as Agile, Scrum, or Waterfall.

• Familiarity with data visualization and reporting tools (e.g., Tableau, Power BI) is a plus.

• Ability to manage multiple priorities and work effectively in a fast-paced environment.

• Professional certification (e.g., CBAP, PMI-PBA) is a plus.

What can we offer you?

• A competitive salary and benefits packages.

• A growth trajectory that extends upward and outward, encouraging you to follow your passions and learn new skills.

• A focus on growing your career path with us.

• Flexible work policies and strong work-life balance.

• Professional development and leadership opportunities.

Our commitment to you

• Values-first cultureWe lead with our Values every day and bring them to life together.

• Boundless opportunityWe create opportunities to learn and grow at every stage of your career.

• Continuous innovationWe invite you to help redefine the future of financial services.

• Delivering the promise of Diversity, Equity and InclusionWe foster an inclusive workplace where everyone thrives.

• Championing Corporate CitizenshipWe build a business that benefits all stakeholders and has a positive social and environmental impact.

About Manulife and John Hancock

Manulife Financial Corporation is a leading international financial services provider, helping people make their decisions easier and lives better. To learn more about us, visit https://www.manulife.com/en/about/our-story.html .

Manulife is an Equal Opportunity Employer

At Manulife/John Hancock, we embrace our diversity. We strive to attract, develop and retain a workforce that is as diverse as the customers we serve and to foster an inclusive work environment that embraces the strength of cultures and individuals. We are committed to fair recruitment, retention, advancement and compensation, and we administer all of our practices and programs without discrimination on the basis of race, ancestry, place of origin, colour, ethnic origin, citizenship, religion or religious beliefs, creed, sex (including pregnancy and pregnancy-related conditions), sexual orientation, genetic characteristics, veteran status, gender identity, gender expression, age, marital status, family status, disability, or any other ground protected by applicable law.

It is our priority to remove barriers to provide equal access to employment. A Human Resources representative will work with applicants who request a reasonable accommodation during the application process. All information shared during the accommodation request process will be stored and used in a manner that is consistent with applicable laws and Manulife/John Hancock policies. To request a reasonable accommodation in the application process, contact recruitment@manulife.com .

Working Arrangement

Hybrid