The Opportunity

Are you looking for a supportive, collaborative workplace with great teams and inspiring leaders? You’ve come to the right place. We’re looking for ambitious people who share our values and want to make every day better for people around the world. If this sounds like you, and the career below sounds exciting, we’d like to hear from you.

We are looking for an experienced and highly skilled Senior Prompt Engineer to join our innovative team. The ideal candidate will possess extensive knowledge and experience in developing and implementing solutions using the Generative AI and AL, ML and NLP. This role requires a strong understanding of business processes and the ability to design and deploy scalable and efficient applications. The senior prompt engineer will lead projects, mentor junior developers, and work closely with business stakeholders to deliver high-quality solutions that meet organizational goals.

We are looking for someone with:

• A degree, or equivalent, of Business Administration, Computer Science, Information Systems/Technology or related disciplines

• 5+ years experience in a development role

• 2-4 years experience in developing and fine-tuning prompts for large language models (LLMs) and other generative AI systems to maximize performance, accuracy, and relevance in various business contexts.

• Understand AI, ML, and NLP with Conversational and Language Expertise

• Knowledge about Prompt Engineering with RAG (Retrieval Augmented Generation)

• Automated Prompt Engineering, Prompt Patterns, Orchestration/API knowledge etc.

You will stand out if you have:

• Knowledge in different types of Prompt Engineering Techniques like N-Shot – Zero/Few Shots, Chain of Thought Prompting (CoT), Knowledge Generation Prompting, Automatic Chain-of-Thought (Auto-CoT), Tree of Thought Prompting (ToT) etc.

• Knowledge about Prompt Templates using Lang-Chain Framework

• Proficiency in programming language such as python would be an added advantage

On the job you will:

• Create and fine-tune prompts for large language models (LLMs) and other generative AI systems to maximize performance, accuracy, and relevance in various business contexts.

• Provide technical leadership and mentorship to junior developers and other team members.

• Conduct code reviews to ensure adherence to best practices and coding standards.

• Lead prompt experimentation initiatives, including A/B testing, to assess the effectiveness of different prompt designs and improve model outcomes.

• Maintain clear documentation of prompt engineering methodologies, test results, and best practices. Provide regular updates on prompt performance and optimizations.

• Ensure that prompt engineering adheres to ethical AI practices, minimizing biases and ensuring responsible AI usage across all models.

• Ensure solutions are scalable, secure, and compliant with organizational policies and industry standards.

Working Arrangement: Hybrid

What motivates you?

• You obsess about customers, listen, engage and act for their benefit

• You think big, with curiosity to discover ways to use your agile mindset and enable business outcomes

• You thrive in teams, and enjoy getting things done together

• You take ownership and build solutions, focusing on what matters

• You do what is right, work with integrity and speak up

• You share your humanity, helping us build a diverse and inclusive work environment for everyone

Our commitment to you:

• Our mission; to be a part of making Decisions Easier and Lives Better

• A leadership team dedicated to your growth and success

• A bold ambition and set of goals to be a leader in driving transformation in our industry

• Our best. Every day.

About Manulife and John Hancock

Manulife Financial Corporation is a leading international financial services provider, helping people make their decisions easier and lives better. To learn more about us, visit https://www.manulife.com/en/about/our-story.html .

Manulife is an Equal Opportunity Employer

At Manulife/John Hancock, we embrace our diversity. We strive to attract, develop and retain a workforce that is as diverse as the customers we serve and to foster an inclusive work environment that embraces the strength of cultures and individuals. We are committed to fair recruitment, retention, advancement and compensation, and we administer all of our practices and programs without discrimination on the basis of race, ancestry, place of origin, colour, ethnic origin, citizenship, religion or religious beliefs, creed, sex (including pregnancy and pregnancy-related conditions), sexual orientation, genetic characteristics, veteran status, gender identity, gender expression, age, marital status, family status, disability, or any other ground protected by applicable law.

It is our priority to remove barriers to provide equal access to employment. A Human Resources representative will work with applicants who request a reasonable accommodation during the application process. All information shared during the accommodation request process will be stored and used in a manner that is consistent with applicable laws and Manulife/John Hancock policies. To request a reasonable accommodation in the application process, contact recruitment@manulife.com .

Working Arrangement

Hybrid