Description:

• Respond professionally, promptly, and courteously to inbound calls, e-mails and faxed referrals and/or requests for treatment options

• Request placement and/or respond to inquiries regarding treatment options via outbound calls, e-mail, and/or other designated contacts

• Place outbound calls to Hospitals to complete placement requests

• Willing and able to partner with Field Operations to visit Doctor’s offices and Hospitals to build, enhance and/or establish those relationships.

• Adhere to performance metrics and quality assurance call standards

• Utilize all tools and resources to coordinate and complete the placement of a patient

• Maintain data forms e-faxed from the field and enter in the appropriate database

• Under the direction and supervision of the supervisor, develop and enhance processes to ensure effective growth within placements as well as treatment option modalities

• Build positive relationships with Hospitals, Discharge planners, Case Managers, & teammates across the Village and provide customer service excellence

• Achieve the metrics and goals set for the department

• Work during expanded/non-traditional hours to serve patients and teammates (in different time zones)

• Comply with all HIPAA regulations regarding patient information to assure confidentiality of patient health information (PHI)

• Ability & willingness to learn about Kidney Disease and related topics

Skills:

healthcare administration, patient services, medical record, customer service, medical scheduling, patient coordinator

Additional Skills & Qualifications:

Minimum of 6 months’ related experience required

Data entry speed of 25-40 keystrokes per minute required

Basic computer skills and proficiency in Microsoft Excel and Access

Intermediate computer skills and proficiency in Microsoft Word and Outlook

Excellent customer relationship and inter-company network building skills

First-class ‘Red Carpet’ customer-centered skills

Ability to empathize with all customers under stressful circumstances and yet remain operationally effective and focused on business goal

Organized, ability to multi-task with excellent time management and prioritization skills

Attention to accuracy of details and relentless follow-through with a curious and investigative inclination

Ability to proactively add knowledge gained to the CRM databases to improve processes and help refine procedures

Ability/willingness to work overtime

Ability to understand and follow employment policies and procedures

Adherence to achieving the metrics and goals that are set for the department and receptivity to constructive feedback and development

Consistent, regular, punctual attendance as scheduled is an essential responsibility of this position

Liaises with teammates at other locations to provide customer service excellence

Perform other duties as assigned

Able and willing to work overtime as required

Understand and Follow company processes.

Pay: $17/hr

Start date: estimated October 30th

Shift: M-F 9:30a-6pm

Remote but mandatory one onsite day a month! Also first day will requitre to be onsite for a half day, equipment pick up and orientation

Experience Level:

Entry Level

About TEKsystems:

We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That's the power of true partnership. TEKsystems is an Allegis Group company.

The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.