Avantor is looking for a Metrology Supervisor to be responsible for the day-to-day activities of an assigned group of onsite lab services team members. The Supervisor monitors key department metrics to deliver high level service to customers, handles customer questions and issues, researches and resolves customer problems, and prepares schedules to cover departmental duties.

This person also manages performance goals including appraisals, mentoring and coaching and may assist a higher level supervisor.

This role will be a full-time position based out of our Manati, PR office.

What we're looking for:

• Education:
• Bachelor's degree in electronic, instrumentation, or science-related field.
• Experience:
• Five (5) years of applicable experience in customer services/purchasing/or account management.
• Previous experience managing associates.
• Strong Knowledge of ISO17025 and ISO9001.
• Additional Qualifications:
• Must be Customer Service Oriented.
• Ability to manage Scientific Services by applying math formulas.
• Ability to travel up to 5% as needed to customer sites.
• Valid Driver License and transportation.
• Ability to comply with all customer requirements for background checks, health and safety issues, security clearances, and medical checkups.
• Knowledge of Information Access and ERP Systems; intermediate Microsoft Office Knowledge with proficiency in Microsoft Word, Excel, PowerPoint, and basic understanding of Microsoft Access.
• Excellent customer service skills: display a professional can-do attitude.
• Vast Knowledge of Metrological applications.
• High regard for safety, quality, and adherence to protocols, policies, and procedures.
• Must be flexible, adaptable, and multi-task oriented.
• Ability to self-manage and self-motivate; forward-thinking.
• Strong verbal and written communication skills to interact with both customers and various departments within Avantor.
• Proficient in troubleshooting and ability to make sound business decisions.

How you will thrive and create an impact:

• Lead and direct team efforts as well as perform work provided in SOW related to customer requirements.
• Coach and motivate team members to successfully perform job requirements and to meet/exceed goals and objectives. Encourage through mentoring and support individual, professional, and team growth.
• Manage open order status reports, customer, metrics, and department reports, and SOP/SOW maintenance.
• Provide training and development and back-up to associates to perform required tasks.
• Perform administrative duties such as associate performance appraisals, succession planning, timecard review, vacation scheduling, etc.
• Create and maintain: SOP's, SOW's, and KPI's.
• Act as a liaison between customers, VWR services, and VWR sales.
• Ensure GxP Compliance and Good Documentation Practices.
• Bring value to the customer through personal development in the industry.
• Perform other duties as assigned.

Environmental Working Conditions & Physical Effort:
The work environment characteristics and physical effort described here are representative of those an associate encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions

Typically works in an office environment with adequate lighting and ventilation and a normal range of temperature and noise level.
Minimal physical effort is required. Work is mostly sedentary but does require walking, standing, bending, reaching, lifting or carrying objects that may weigh up to 50lbs.

Disclaimer:
The above statements are intended to describe the general nature and level of work being performed by employees assigned to this classification. They are not intended to be construed as an exhaustive list of all responsibilities, duties and skills required of employees assigned to this position. Avantor is proud to be an equal opportunity employer.

Why Avantor?

Dare to go further in your career. Join our global team of 14,000+ associates whose passion for discovery and determination to overcome challenges relentlessly advances life-changing science.

The work we do changes people's lives for the better. It brings new patient treatments and therapies to market, giving a cancer survivor the chance to walk his daughter down the aisle. It enables medical devices that help a little boy hear his mom's voice for the first time. Outcomes such as these create unlimited opportunities for you to contribute your talents, learn new skills and grow your career at Avantor.

We are committed to helping you on this journey through our diverse, equitable and inclusive culture which includes learning experiences to support your career growth and success. At Avantor, dare to go further and see how the impact of your contributions set science in motion to create a better world. Apply today!

EEO Statement:

We are an Equal Employment/Affirmative Action employer and VEVRAA Federal Contractor. We do not discriminate in hiring on the basis of sex, gender identity, sexual orientation, race, color, religious creed, national origin, physical or mental disability, protected Veteran status, or any other characteristic protected by federal, state/province, or local law.

If you need a reasonable accommodation for any part of the employment process, please contact us by email at recruiting@avantorsciences.comand let us know the nature of your request and your contact information. Requests for accommodation will be considered on a case-by-case basis. Please note that only inquiries concerning a request for reasonable accommodation will be responded to from this email address.

For more information about equal employment opportunity protections, please view the Equal Employment Opportunity is THE LAW Poster, EEO is the Law Poster Supplement, and Pay Transparency Non-Discrimination Provision.

3rd Party Non-Solicitation Policy:

By submitting candidates without having been formally assigned on and contracted for a specific job requisition by Avantor, or by failing to comply with the Avantor recruitment process, you forfeit any fee on the submitted candidates, regardless of your usual terms and conditions. Avantor works with a preferred supplier list and will take the initiative to engage with recruitment agencies based on its needs and will not be accepting any form of solicitation.

We are an Equal Employment/Affirmative Action employer. We do not discriminate in hiring on the basis of sex, gender identity, sexual orientation, race, color, religious creed, national origin, physical or mental disability, protected Veteran status, or any other characteristic protected by federal, state/province, or local law.

If you need a reasonable accommodation for any part of the employment process, please contact us by email at and let us know the nature of your request and your contact information. Requests for accommodation will be considered on a case-by-case basis. Please note that only inquiries concerning a request for reasonable accommodation will be responded to from this email address.

For more information about equal employment opportunity protections, please view the Equal Employment Opportunity is THE LAW Poster, EEO is the Law Poster Supplement, and Pay Transparency Non-Discrimination Provision using the links below.