Lyric, formerly ClaimsXten, is a leading healthcare technology company, committed to simplifying the business of care. Over 30 years of experience, dedicated teams, and top technology help deliver more than $14 billion of annual savings to our many loyal and valued customers—including 9 of the top 10 payers across the country. Lyric’s solutions leverage the power of machine learning, AI, and predictive analytics to empower health plan payers with pathways to increased accuracy and efficiency, while maximizing value and savings. Lyric’s strong relationships as a trusted ally to customers resulted in recognition from KLAS as “true partner” and “excellent value for investment,” with a top score for overall customer satisfaction and A+ likelihood to recommend in their October 2023 Payment Integrity and Accuracy Report. Discover more at Lyric.ai .

· Review and collect assigned accounts via outbound emails with an emphasis on documenting/organizing correspondence.

· Resolve incoming support requests from customers (internal & external) through various channels (email, chat).

· Escalate customer issues appropriately in a timely manner.

· Collaborate with internal departments to resolve issues where appropriate.

· Perform cash applications & research unknown payments.

Contribute to the improvement of departmental KPIs not limited to lowering DSO, improving the percentage of past due balances, attaining purchase orders for invoice submissions, forecasting collections/ending AR, etc.

Lyric is an Equal Opportunity Employer that drives superior business results by understanding and leveraging diversity. We strive to maximize the productivity and performance of our employees by fostering a winning team spirit and high personal accountability. Everyone is encouraged to respond including women, people of color, veterans, people with disabilities, all lifestyles, beliefs and generational diversity.