Accountabilities:

• Consistently perform core and general customer support and fulfillment tasks including, but not limited to, assigning leads and processing emails for Law360 and Lexis Nexis products and providing professional communication with internal and external customers

• Assist with the processing of orders from initial review to basic account set up. This includes, but is not limited to, basic order functions including order review, account creation, order processing in accordance with established business rules

• Proactively execute & provide guidance on sales requests including processing & tracking contracts, -customer access, firm changes, etc.

• Effectively communicate with internal customers (i.e. Sales, Accounting, Fulfillment and Collections, etc.) fostering collaborative relationships among different teams

• Maintain existing reports and deliver simple reports based on the requirements of the supported segment.

• Support operation processes related to order processing, contract management & order submittal

• Familiarity with basic functions for MS Word and MS Excel (formatting, formulas, pivot, short-cuts) and MS Access.

• Analyzes and generates reports; makes recommendations as he sees effective for better customer experience as requested

• Adhoc Tasks initiated by REPH and BU

• Record account related activity in appropriate internal systems as well as Ability to organize & consolidate information from multiple systems & reports for analysis

• Ensure data integrity & quality across key reporting systems to provide consistency of data

• Manage daily account & customer maintenance, as required

• Collaborate with sales & service teams to continually improve processes & procedures to improve efficiency

• Develop & maintain relationships with enabling functions (Finance, Operations, VC, IT, HR) to facilitate effective collaboration & execution of organizational objectives

• Document relevant operations process workflow

• Other duties as assigned

  Requirements:

• BA/BS required

• Proficient in MS Office, Google Apps and other commonly used business applications

• Exceptional communication and interpersonal skills

• 1-3 year(s) professional work experience

• Developed customer focus skills

• Impeccable follow up and time management skills and the ability to multi-task

• Ability to handle stressful situations with patience and flexibility

• Excellent attention to detail

• This position is ideal for an entry-level professional with prior sales or customer service experience.

  LexisNexis, a division of RELX, is an equal opportunity employer: qualified applicants are considered for and treated during employment without regard to race, color, creed, religion, sex, national origin, citizenship status, disability status, protected veteran status, age, marital status, sexual orientation, gender identity, genetic information, or any other characteristic protected by law. We are committed to providing a fair and accessible hiring process. If you have a disability or other need that requires accommodation or adjustment, please let us know by completing our Applicant Request Support Form: https://forms.office.com/r/eVgFxjLmAK , or please contact 1-855-833-5120.

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Our purpose guides our actions beyond the products that we develop. It defines us as a company. Every day across RELX our employees are inspired to undertake initiatives that make unique contributions to society and the communities in which we operate.