Description

CIR QC Analyst

Work location: Martinsburg, WV, Austin, TX

Telework options: Hybrid for now

Shift schedule: Primary will be first shift but may be required to support 2nd or 3rd as needed

Shift

Shift Days

Shift Time

1st

Sun-Thurs

0700-1530

1st

Tue-Sat

0700-1530

Duties

• Create Metrics reports based on SOC cases, and roll those metrics into KPIs.

• Track and monitor trends in the service delivery of the SOC.

• Provide QC feedback to SOC analysts on their work product.

• Conduct comprehensive reviews of Root Cause Analysis (RCA) reports for completeness and accuracy.

• Analyze incident data and root cause trends to identify systemic issues.

• Collaborate with cross-functional teams to implement corrective actions based on RCA findings.

• Ensure adherence to internal quality standards and industry best practices.

• Monitor and evaluate the effectiveness of implemented changes to prevent future incidents.

• Provide ongoing support to SOC team members regarding quality control processes and RCA methodologies.

• Stay updated on industry trends and developments related to quality control in cybersecurity.

Qualifications

Requirements

• Bachelor’s degree in Computer Science, Information Technology, Cybersecurity, or a related field or 4+ years relevant experience.

• Must be a US Citizen and able to obtain a Public Trust.

• 2-5 years of experience in quality control, quality assurance, or a similar role, preferably within a cybersecurity or SOC environment.

• Strong understanding of RCA techniques and methodologies.

• Proficiency in data analysis and reporting tools (e.g., Excel, Tableau, Power BI).

• Experience in defining, tracking, and analyzing KPIs to assess operational efficiency.

• Familiarity with security information and event management (SIEM) tools and other cybersecurity technologies.

• Certifications such as CISA (Certified Information Systems Auditor) or CISM (Certified Information Security Manager) are preferred.

• Excellent analytical and problem-solving skills with a keen attention to detail.

• Strong verbal and written communication skills to effectively convey findings and collaborate with cross-functional teams.

• Ability to work collaboratively in a fast-paced environment and foster relationships with team members and stakeholders.

• Proactive approach to identifying areas for improvement and implementing best practices.

• Strong organizational skills for maintaining clear and thorough documentation of QA processes and findings.

• Ability to adapt to changing priorities and work effectively under pressure.

Must currently have or be willing to obtain one of the following certifications (or equivalent):

• GIAC Certified Incident Handler.

SAIC accepts applications on an ongoing basis and there is no deadline.

Covid Policy: SAIC does not require COVID-19 vaccinations or boosters. Customer site vaccination requirements must be followed when work is performed at a customer site. REQNUMBER: 2412311

SAIC is a premier technology integrator, solving our nation's most complex modernization and systems engineering challenges across the defense, space, federal civilian, and intelligence markets. Our robust portfolio of offerings includes high-end solutions in systems engineering and integration; enterprise IT, including cloud services; cyber; software; advanced analytics and simulation; and training. We are a team of 23,000 strong driven by mission, united purpose, and inspired by opportunity. Headquartered in Reston, Virginia, SAIC has annual revenues of approximately $6.5 billion. For more information, visit saic.com. For information on the benefits SAIC offers, see Working at SAIC. EOE AA M/F/Vet/Disability