Description We are seeking a Help Desk Analyst II to join our team in Maryland Heights, Missouri. In this role, you will play an integral part in our team by maintaining, resolving, and optimizing technical issues related to customer workstation and server hardware, software, and network connectivity. This role offers a contract to permanent employment opportunity.

Responsibilities:

• Serve as the first point of contact for customers seeking technical assistance over the phone and ticketing system

• Implement, maintain, and resolve technical issues, supporting all customer workstation and server hardware, software, and network equipment and connectivity

• Perform remote troubleshooting tasks such as password resets, new user/workstation setups, and desktop issues

• Administer and maintain end-user accounts, permissions, and access rights

• Provide third-party vendor management assistance

• Produce accurate documentation related to client environments and issue resolution

• Setup, deploy, and replace Windows desktops and laptops

• Install network equipment such as switches, firewalls, and/or wireless access points

• Setup and install Windows operating systems, Microsoft Office Suite, and other Windows applications

• Effective prioritization and execution of tasks in a high-pressure environment. Requirements • Proficient in Microsoft Office Suite

• Experience with computer hardware troubleshooting and maintenance

• Familiarity with configuration management tools and procedures

• Prior involvement with software or hardware deployments

• Knowledge of server hardware set-up and maintenance

• Strong customer service skills with the ability to communicate effectively both verbally and in writing

• Experience with anti-malware and anti-virus software

• Familiarity with ConnectWise or similar IT service management software

• Ability to multitask and prioritize tasks in a fast-paced environment

• Strong problem-solving skills and attention to detail

• Ability to work independently and as part of a team

• Willingness to continuously update technical knowledge and skills

• Relevant certifications or equivalent work experience in IT support or a related field. Technology Doesn't Change the World, People Do.®

Robert Half is the world’s first and largest specialized talent solutions firm that connects highly qualified job seekers to opportunities at great companies. We offer contract, temporary and permanent placement solutions for finance and accounting, technology, marketing and creative, legal, and administrative and customer support roles.

Robert Half works to put you in the best position to succeed. We provide access to top jobs, competitive compensation and benefits, and free online training. Stay on top of every opportunity - whenever you choose - even on the go. Download the Robert Half app (https://www.roberthalf.com/us/en/mobile-app) and get 1-tap apply, notifications of AI-matched jobs, and much more.

All applicants applying for U.S. job openings must be legally authorized to work in the United States. Benefits are available to contract/temporary professionals, including medical, vision, dental, and life and disability insurance. Hired contract/temporary professionals are also eligible to enroll in our company 401(k) plan. Visit roberthalf.gobenefits.net for more information.

© 2024 Robert Half. An Equal Opportunity Employer. M/F/Disability/Veterans. By clicking “Apply Now,” you’re agreeing to Robert Half’s Terms of Use (https://www.roberthalf.com/us/en/terms) .