Customer Sales & Service Representative I, Front Counter

Job Posting Location Mason City, IA

Working Hours Monday - Friday 9am -6pm; Rotating Saturday 10am - 2pm and other hours/days as business needs

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Position: Customer Sales & Service Representative I, Front Counter

Who we are:

Since 1995, Mediacom Communications has become a coast-to-coast presence with operations in 22 states and a team exceeding 4,000 people with the mission of bridging the digital divide between America’s major cities and America’s smaller regions. The services we offer—faster, more reliable internet service; expanded, free digital and HD TV choices; and superior technology in home security and phone service—are a direct result of our powerful culture of growth and innovation. As we continue to grow, so do our career opportunities. We aim to be at the forefront in delivering easy-to-use, high-tech entertainment, communications, and internet products to the communities we serve. To achieve this, Mediacom Communications seeks talented professionals to partner with us in meeting these challenges and realizing what we can imagine. Take that next step toward your future and join our growing team!

Position Overview:

Provide exceptional customer service by interacting with customers both in person and over the phone, assisting them with product inquiries, billing issues, and troubleshooting service problems. Responsibilities include selling and promoting Mediacom products and services, resolving billing concerns, processing payments, scheduling service appointments, and maintaining equipment and inventory. All tasks should align with company policies and procedures.

Company Benefits:

Along with that rewarding feeling, you’ll be given the Power to Succeed in your career while enjoying ongoing training and a generous benefits package designed to be flexible and relevant to your needs. You'll find all sorts of advantages to joining the Mediacom team including:

• Health, vision, and dental insurance!

• Paid vacation, holidays and flex paid time off!

• 401K with generous company match!

• Employee discounts on Mediacom services, where available. In areas where Mediacom services are not available, a reimbursement of internet/cable services are provided !

• Education Enrichment up to $5,000 per year for qualified employees!

• Employee Wellness Program!

  Position Responsibilities:

• Achieve sales and retention targets by following established departmental policies and procedures.

• Assist customers in selecting and purchasing products and services that meet their needs.

• Provide clear and concise information about Mediacom products, services, features, billing procedures, and equipment usage.

• Stay informed of current marketing campaigns and offers and effectively communicate these to customers.

• Respond to customer inquiries, troubleshoot basic service issues, and schedule on-site service calls when necessary.

• Process customer payments, balance cash drawers daily, and verify the accuracy of all received monies.

• Issue and receive equipment from customers, ensuring proper documentation and adherence to inventory controls.

• Maintain a neat and professional appearance, as well as a tidy work area, while conducting oneself respectfully, responsibly, and courteously at all times.

• Ensure that all customer interactions meet or exceed minimum sales, quality, and productivity standards.

• Demonstrate courtesy, patience, and professionalism in all customer relations, clearly explaining billing processes, services, and product offerings.

• Regular attendance is required.

• Perform additional duties as directed by your supervisor.

• Other duties as assigned.

  Position Requirements:

• High school diploma or GED required.

• 1-3 years of experience in call center customer service, retail, or consumer sales.

• Experience handling cash, payments, and basic reconciliation procedures.

• Strong communication and relationship-building skills.

• Ability to multitask and prioritize in a fast-paced environment.

• Intermediate to advanced PC skills required.

• Ability to stand for extended periods, valid driver’s license, satisfactory driver record and occasional travel to other sites within the region.

• Availability to work evenings, weekends, holidays, and overtime as necessary.

• Familiarity with data entry and customer management systems.

  Get to know us: Mediacom Communications is known by our Mediacom brands, including: Xtream TV, Phone and Internet, Xtream Xpert, Xtream Wifi360Pro, Xtream Hotspots, Mediacom Bolt, Mediacom Digital Home, Mediacom Business and OnMedia. When you join Mediacom, you are joining a powerful team of more than 4,000 individuals working together to serve more than 1.55 million customers in 22 states and connecting them to what matters most.

  Our Awards: Mediacom is proud to have received the following recognitions: 2024 Best Managed Companies, 2023 Best Managed Companies, 2022 Best Managed Companies, 2021 Best Managed Companies, 2019 Best Company for Women to Work, 2017 Best Company for People of Color and Women to Work, Content & Connectivity Human Resources (C2HR)’s 2021 Social Impact Award.

  Who you are matters here: Mediacom Communications is committed to Equal Employment Opportunity (EEO) for all employees and applicants for employment. Mediacom Communications prohibits discrimination and harassment based on race, color, religion, national origin, sex, gender identity, sexual orientation, pregnancy, military status, marital status, status as a parent, age, disability (physical or mental), family medical history or genetic information, reprisal for participation in protected EEO activity, or any other protected characteristic as outlined by federal, state, or local laws. These protections extend to all employment policies, practices, and actions, including, but not limited to, recruitment and hiring; job assignments; performance management; rewards; promotions; training and development; reassignments; discipline; and separations.

  Disclaimer: The salary range for this position is $14.50 - $16.50 an hour. W hen making a job offer, we consider several factors in our determination, such as years of related work experience; relevant skills and qualifications; education level; and certifications/licenses.

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Mediacom endeavors to make mediacomcable.com/careers accessible to any and all users. If you would like to contact us regarding the accessibility of our careers website, please contact careersassistance@mediacomcc.com or dial 845-443-2408 . Any inquiries regarding employment application status, resume submittal, open positions and any other general inquiries will not receive a response.

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