Additional Information

Job Number 25048656

Job Category Sales & Marketing

Location Sheraton Melbourne Hotel, 27 Little Collins Street, Melbourne, Victoria, Australia, 3000VIEW ON MAP (https://www.google.com/maps?q=Sheraton%20Melbourne%20Hotel%2C%2027%20Little%20Collins%20Street%2C%20Melbourne%2C%20Victoria%2C%20Australia%2C%203000)

Schedule Full Time

Located Remotely? N

Position Type Non-Management

Due to an internal promotion The Sheraton Melbourne is seeking a passionate individual, who has a can-do-attitude and the willingness to learn to grow their career to be our new Catering Sales Executive.

JOB SUMMARY

Reporting directly to the Director of Sales, the Catering Sales Executive is responsible for seeking out catering opportunities for the business. They actively upsell each opportunity to maximize revenue and work towards achieving both personal and team revenue goals.

The role ensures that business is properly handed over and processed in a timely manner to guarantee seamless service delivery.

Additionally, the Catering Sales Executive is dedicated to fostering customer and guest loyalty by consistently delivering exceptional service throughout every interaction. They work to grow customer accounts and enhance company success.

CANDIDATE PROFILE

Education and Experience

· High school diploma or GED; 2 years’ experience in the sales, marketing, guest services, front desk, or related professional area.

OR

· 2-year degree from an accredited university in Business Administration, Marketing, Hotel and Restaurant Management, or related major.

CORE WORK ACTIVITIES

Understanding Opportunities & Driving Revenue

 Identifies, qualifies, and pursues new catering business opportunities to meet both personal and property-wide revenue goals.

 Focuses on securing new catering accounts with substantial sales potential.

 Is ideal however something that can be learnt is demonstrating an understanding of the market, including competitors' strengths and weaknesses, supply and demand, and uses this knowledge to effectively sell against them.

 Closes the most promising opportunities for the property, considering market conditions and individual property needs.

 Leverages negotiation skills and creative selling techniques to secure business and finalize contracts.

Providing Exceptional Customer Service

 Adheres to the brand’s Customer Service Standards and the property’s Brand Standards.

 Actively participates in the daily service practices of the brand.

 Delivers exceptional customer service to ensure satisfaction and loyalty, assisting customers before and during their events or programs.

 Serves customers by understanding their needs and recommending services and features that best meet and exceed their expectations, fostering lasting relationships and loyalty to the property and brand.

 Understands the property’s primary target customer and their service expectations, offering tailored business solutions before and during events to address any business challenges

Building Successful Relationships

· Works collaboratively with off-property sales channels (e.g., Event Booking Center, Market Sales, Strategic Accounts) to ensure sales efforts are coordinated, complementary and not duplicative.

· Manages and develops relationships with key internal and external stakeholders.

Additional Responsibilities

· Utilises intranet for resources and information.

· Conducts site inspections.

· Creates proposals and contracts

About You:

• Relevant experience preferably in hotel sales, however, is not a pre-requisite

• Full Working rights in Australia is required for this role

• Enthusiastic to escalate your career

• Self-motivated, driven and energized in a fast-paced environment

• Armed with smart solutions and a can-do attitude

Our Benefits:

• Exclusive staff discounts on food and beverage and hotel rooms (including all properties within the Marriott International group) for you, your family and friends

• Be part of Life with the Works program where you can enjoy flexible working hours & locations, time off to pursue your passion through sabbatical leave, and paid leave during your birthday month

• Grow, develop, and progress with internationally recognized training programs, unlimited strategic development and exciting career opportunities within the Marriott International group

• Genuine care for associates’ physical, emotional and financial wellbeing through our Employee Assistance Program

• Opportunity to receive Employee Referral Incentives and get paid for working with your friend

• Work for the Largest Hotel Network in the World which values equality, diversity and inclusiveness

Marriott International is an equal opportunity employer. We believe in hiring a diverse workforce and sustaining an inclusive, people-first culture. We are committed to non-discrimination on any protected basis, such as disability and veteran status, or any other basis covered under applicable law.

When you join the Sheraton family, you become a member of its global community. We’ve been a place to gather and connect since 1937. At Sheraton, associates create a sense of belonging in more than 400 communities around the world. We invite, we welcome, and we connect guests through engaging experiences and thoughtful service. If you’re a team player who is excited to deliver a meaningful guest experience, we encourage you to explore your next career opportunity with Sheraton. Join us on our mission to be ‘The World’s Gathering Place’. In joining Sheraton Hotels & Resorts, you join a portfolio of brands with Marriott International. Be where you can do your best work,​ begin your purpose, belong to an amazing global​ team, and become the best version of you.

When you join the Sheraton family, you become a member of its global community. We’ve been a place to gather and connect since 1937. At Sheraton, associates create a sense of belonging in more than 400 communities around the world. We invite, we welcome, and we connect guests through engaging experiences and thoughtful service. If you’re a team player who is excited to deliver a meaningful guest experience, we encourage you to explore your next career opportunity with Sheraton. Join us on our mission to be ‘The World’s Gathering Place’. In joining Sheraton Hotels & Resorts, you join a portfolio of brands with Marriott International. Be where you can do your best work,​ begin your purpose, belong to an amazing global​ team, and become the best version of you.