With over 17,000 employees worldwide, the mission of the Customer Experience & Success (CE&S) organization is to empower customers to accelerate business value through differentiated customer experiences that leverage Microsoft’s products and services, ignited by our people and culture. Come join CE&S and help us build a future where customers achieve their business outcomes faster with technology that does more.

As a Cloud Solution Architect in our Retail Industry, you will join a team of cross functional architects focused on empowering customers to reach their ambitions utilising our Azure platform.

In the Customer Success team, we are looking for people with a passion for delivering customer success. As a Cloud Solution Architect, you will join a team who enable customers to achieve their outcomes, based on patterns of success, and their investments in Microsoft technology.

Microsoft aspires to help our customers architect and deploy first class cloud infrastructure solutions in Azure to be AI Ready by applying scalable best practices in the cloud with Cloud Adoption Framework (CAF) and Well-Architected Framework (WAF). Azure is the most comprehensive, innovative, and flexible cloud platform today and Microsoft is hiring professionals that will drive customer cloud adoption for AI Innovation within the most important companies in the market. This role is a wonderful opportunity to learn and grow, with the flexibility to work up to 50% from home.

Microsoft’s mission is to empower every person and every organization on the planet to achieve more. As employees we come together with a growth mindset, innovate to empower others, and collaborate to realize our shared goals. Each day we build on our values of respect, integrity, and accountability to create a culture of inclusion where everyone can thrive at work and beyond.

Responsibilities

• You independently identify issues and advise customers/partners to operate and optimize performance in accordance with Microsoft best practices.

• You understand the competitor's architecture solutions and identify Microsoft's strengths over competitive solutions to demonstrate Microsoft's value to customers/partners.

• You support research projects and contribute to scoping surveys for customers/partners to assess potential intellectual property (IP) needs or process changes.

• You will share ideas, insights, and technical input with virtual team members using a working knowledge of specific Microsoft architectures and other relevant products.

• You will map solutions with customer/partner business outcomes. Acts as the voice of the customer (VOC)/partner by driving awareness of existing feedback, insights, and resources with internal teams to add and prioritize. Shares customer success stories with the wider internal team.

• You will identify and begin developing impactful relationships with internal teams and customer and partner technical specialists during initial preparation and ramp-up stages and propose viable solutions based on specific technical products.

• You guide other team members to focus on customer/partner experience through efficient delivery. You identify and anticipate issues and advise customers/partners to operate and optimize performance in accordance with Microsoft best practices.

• You understand industry trends and the competitor's architecture solutions and identify Microsoft's strengths over competitive solutions to drive conversations with customers/partners and convince them of the solution.

• You generate new ideas for changes and improvements to existing intellectual property (IP), technologies, and processes for designated customers/partners. You share ideas, insights, and strategic technical input with technical teams, internal communities across the field, and the larger virtual team across Microsoft, using a thorough knowledge of specific Microsoft products and their context in the competitive landscape.

Qualifications

Required Qualifications (RQs)

• Bachelor's Degree in Computer Science, Information Technology, Engineering, Business, or related field AND 4+ years experience in cloud/infrastructure technologies, information technology (IT) consulting/support, systems administration, network operations, software development/support, technology solutions, practice development, architecture, and/or consulting

• OR equivalent experience

Preferred Qualifications (PQs)

• Bachelor's Degree in Computer Science, Information Technology, Engineering, Business, or related field AND 8+ years experience in cloud/infrastructure technologies, information technology (IT) consulting/support, systems administration, network operations, software development/support, technology solutions, practice development, architecture, and/or consulting

• OR Master's Degree in Computer Science, Information Technology, Engineering, Business, or related field AND 6+ years experience in cloud/infrastructure technologies, technology solutions, practice development, architecture, and/or consulting

• OR equivalent experience.

• 4+ years experience working in a customer-facing role (e.g., internal and/or external).

• 4+ years experience working on technical projects.

• Technical Certification in Cloud (e.g., Azure, Amazon Web Services, Google, security certifications).

Microsoft is an equal opportunity employer. Consistent with applicable law, all qualified applicants will receive consideration for employment without regard to age, ancestry, citizenship, color, family or medical care leave, gender identity or expression, genetic information, immigration status, marital status, medical condition, national origin, physical or mental disability, political affiliation, protected veteran or military status, race, ethnicity, religion, sex (including pregnancy), sexual orientation, or any other characteristic protected by applicable local laws, regulations and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application process, read more about requesting accommodations (https://careers.microsoft.com/v2/global/en/accessibility.html) .