Inside Sales Representative - New Business, Contracts & Services Req ID: 47160 Job Category: Customer Operations/Customer Support Location: Mentor, OH, US, 44060 Workplace Type: Onsite At STERIS, we help our Customers create a healthier and safer world by providing innovative healthcare and life science product and service solutions around the globe. Position Summary As a Contract Sales Representative at STERIS, you are responsible for maximizing the closed sale value for various service business-related opportunities. You will coordinate and maintain the business pipeline in partnership with Healthcare Area Service Managers (ASM). You will deliver new business quotes. You are tasked with setting the price, confirming the inventory coverage, and reviewing terms and conditions while ensuring the new business service agreement meets profitability targets. You will utilize objection handling techniques and sales tactics for contract revenue generation. This is completed by communicating the status of their pipeline, escalating obstacles to management, delivering quotes on time, and proactively following up with Customers until the sale is closed. This is a hybrid role with the requirement of working onsite in our Mentor, OH office on Tuesday and Thursday. The hybrid schedule will begin after training. Learn more about the Business Unit You'll Support: STERIS | ConnectCare STERIS | Healthcare Service Offerings What You'll do as the Contract Sales Representative Responsible for reviewing new business opportunities. Partner with Area Service Manager and current contracts sales representatives to close various service business-related opportunities. Contact the Customer with a consultative approach to identify their needs, could include cold calling and working on warm leads. Coordinate the sales process with key business stakeholders including service management, field service technicians, and sales account managers. Routine follow up with the Customer to obtain purchase order, overcome objections, and escalate price negotiations to field leadership to ensure Customer retention. Evaluate terms and conditions change requests and ensure legal approval. Update service agreement pipeline status throughout the sales process in the CRM. Code and evaluate losses. Meet sales performance metrics. Identify opportunities to improve the sales process and ensure best practices are utilized. Participate in Kaizen and problem-solving events. Implement performance goals to continuously improve year over year. The Experience, Skills and Abilities Needed Required: High School diploma 2 years of experience in sales Preferred: Bachelor's degree Experience working with contracts, including terms and conditions Other: Demonstrated ability to stay ahead of the current assigned renewal and warranty pipeline, including on-time quote submission and follow-ups History of consistently exceeding current incentive metrics Strong demonstrated success of making outbound calls, clearly promoting value propositions, overcoming objections, and converting Customers on new business opportunities What STERIS Offers We value our employees and are committed to providing a comprehensive benefits package that supports your health, well-being, and financial future. Here is a brief overview of what we offer: Market competitive pay Extensive paid time off and (9) added holidays Excellent healthcare, dental, and vision benefits Long/short term disability coverage 401(K) with company match Maternity and parental leave Additional add on benefits/dis