Description

We are in search of a Customer Service Representative to join our team in the public and affordable housing industry, specifically located in Meriden, Connecticut. As a Customer Service Representative, you will play a crucial role in managing and resolving inbound calls, maintaining customer service quality in a call center environment, and ensuring accurate data entry. This role offers a long-term contract employment opportunity.

Responsibilities:

• Efficiently handle inbound and outbound calls from policyholders

• Provide high-quality customer service to resolve inquiries and issues

• Maintain accurate records of customer interactions and transactions

• Assist an account executive administratively in managing a certain territory of policy holders

• Undertake property and general liability insurance directly

• Use account management software (AMS) and insurance systems (One Shield) for effective work management

• Maintain a strong understanding of property and casualty insurance

• Conduct data entry tasks with precision and accuracy

• Utilize Microsoft Excel and Word for various administrative tasks

• Uphold fair housing law principles in all interactions

• Utilize email correspondence for effective communication with policyholders and team members

• Deploy basic office skills for efficient work management

• Contribute to a high performing, welcoming, and results-oriented team culture.

Requirements • Position: Customer Service Representative

• Minimum of 3 years of experience in a similar role

• Proficient in answering inbound calls and handling inbound/outbound calls

• Previous experience in a call center customer service environment

• Strong customer service skills

• Proficiency in data entry tasks

• Ability to handle email correspondence efficiently and professionally

• Proficient in Microsoft Excel and Microsoft Word

• Experience with AMS360 software is preferred

• Knowledge of property insurance and casualty insurance

• Strong communication skills, both verbal and written

• Understanding of Fair Housing Law is a plus

• Basic office skills are required TalentMatch®

Robert Half is the world’s first and largest specialized talent solutions firm that connects highly qualified job seekers to opportunities at great companies. We offer contract, temporary and permanent placement solutions for finance and accounting, technology, marketing and creative, legal, and administrative and customer support roles.

Robert Half works to put you in the best position to succeed. We provide access to top jobs, competitive compensation and benefits, and free online training. Stay on top of every opportunity - whenever you choose - even on the go. Download the Robert Half app (https://www.roberthalf.com/us/en/mobile-app) and get 1-tap apply, notifications of AI-matched jobs, and much more.

All applicants applying for U.S. job openings must be legally authorized to work in the United States. Benefits are available to contract/temporary professionals, including medical, vision, dental, and life and disability insurance. Hired contract/temporary professionals are also eligible to enroll in our company 401(k) plan. Visit roberthalf.gobenefits.net for more information.

© 2025 Robert Half. An Equal Opportunity Employer. M/F/Disability/Veterans. By clicking “Apply Now,” you’re agreeing to Robert Half’s Terms of Use (https://www.roberthalf.com/us/en/terms) .