Purpose

• Perform and manage the day-to-day operational and administrative aspects of dispatching pick-up and RT trucks.

• Perform the administrative activities of Distribution Operations, as needed and as assigned.

Accountabilities

• Ensure that all dispatching operations are fulfilled and all legal & fiscal documents are correctly created on time

• Make sure that all activities are carried in line with Shell Business Principles.

• Custodian of Dispatch Office Golden Rules.

• Maintain close business relationship with sales, customers and CSC.

• Find and propose solutions to operational problems timely and efficiently.

• Provide support to Customer Service Centre in order to handle Customer complaints timely and efficiently

• If needed, actively backup other dispatch officers (in the same office or other offices in different locations / cities)

• Ensure full compliance with ISO9001 Management Quality system and ISO27001 information security management systems.

* Dimensions :

Dimensions

• Direct reports: None

• White oil terminals and refineries in Mersin-Ataş

• Annual Throughput in Mersin-Ataş white oil terminals:

Diesel volume: 1,050.000 m3

Gasoline volume: 290.000 m3

* Skills & Requirements :

Skills and Requirements

• Distribution Customer Service – Knowledge

• Handle Distribution Complaints – Skill

• Communication Skills – Knowledge

• HSSE Skills – Knowledge

• • 1 year experience in dispatch Operations

• Ability to manage customer relationships

• Able to work under stress with challenging daily deadlines.

• Priority setting in hectic operational environment.

• Turkish mother tongue is a prerequisite

• Strong problem-solving skills and the patience to preserve with difficult problems, conflicting priorities and hurdles emerging on ad hoc basis.

• Position can require some travel to dispatch offices throughout Turkey.

• Prepared to work day and night shifts

• Prepared to work long hours during peak periods (holidays, festivals) to ensure minimal disruption to the business