Job Information
Concentrix Sr. Operations Manager in Mexico City, Mexico
Sr. Operations Manager
Customer Service and Support (https://jobs.concentrix.com/job-search/?category=Customer Service and Support)
Location
Mexico City, Mexico
Apply Now (https://apply.concentrix.com/global/en/apply?jobSeqNo=CONCGLOBALR1523270EXTERNALENGLOBAL&step=1&utm_source=none)
Job Title:
Sr. Operations Manager
Job Description
The Sr. Operations Manager is responsible for: Strategic Oversight: Lead and execute operational strategies, manage resources, and optimize processes to achieve organizational goals and enhance efficiency. Team Leadership and Quality Control: Direct a team, ensure product/service quality, manage budgets, and maintain compliance with a focus on continuous improvement.
Essential Functions/Core Responsibilities
Strategic Planning**: Developing and implementing operational strategies to achieve the company's goals and objectives.
Team Leadership**: Managing and leading a team of operations staff, providing guidance, coaching, and performance evaluations.
Process Improvement**: Identifying areas for process optimization and efficiencyenhancements, andimplementing improvements to increase productivity.
Resource Allocation**: Managing budgets and allocating resources effectively to meet operational needs while controlling costs.
Quality Control**: Ensuring that products or services meet quality standards and customer expectations.
Risk Management**: Identifying and mitigating operational risks, including those related to safety, compliance, and security.
Vendor and Stakeholder Management**: Collaborating with vendors, suppliers, and other stakeholders to maintain strong relationships and optimize partnerships.
Data Analysis**: Analyzing data and key performance indicators to make informed decisions and drive improvements.
Reporting**: Providing regular reports and updates to senior management on operational performance and outcomes.
Compliance**: Ensuring that the company complies with relevant regulations and industry standards.
Customer Focus**: Maintaining a customer-centric approach to meet customer needs and resolve issues promptly.
Technology Adoption**: Evaluating and implementing technology solutions to enhance operational efficiency.
Emergency Response**: Developing and implementing contingency plans to address unexpected operational disruptions or crises.
Continuous Improvement**: Fostering a culture of continuous improvement within the operations team.
Communication**: Effective communication with internal teams and external partners to ensure alignment and smooth operations.
Location:
MEX Mexico City Downtown Insurgentes
Language Requirements:
English
Time Type:
Full time
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Apply Now (https://apply.concentrix.com/global/en/apply?jobSeqNo=CONCGLOBALR1523270EXTERNALENGLOBAL&step=1&utm_source=none)