Sr. Operations Manager

Customer Service and Support (https://jobs.concentrix.com/job-search/?category=Customer Service and Support)

Location

Mexico City, Mexico

Apply Now (https://apply.concentrix.com/global/en/apply?jobSeqNo=CONCGLOBALR1523270EXTERNALENGLOBAL&step=1&utm_source=none)

Job Title:

Sr. Operations Manager

Job Description

The Sr. Operations Manager is responsible for: Strategic Oversight: Lead and execute operational strategies, manage resources, and optimize processes to achieve organizational goals and enhance efficiency. Team Leadership and Quality Control: Direct a team, ensure product/service quality, manage budgets, and maintain compliance with a focus on continuous improvement.

Essential Functions/Core Responsibilities

• Strategic Planning**: Developing and implementing operational strategies to achieve the company's goals and objectives.

• Team Leadership**: Managing and leading a team of operations staff, providing guidance, coaching, and performance evaluations.

• Process Improvement**: Identifying areas for process optimization and efficiencyenhancements, andimplementing improvements to increase productivity.

• Resource Allocation**: Managing budgets and allocating resources effectively to meet operational needs while controlling costs.

• Quality Control**: Ensuring that products or services meet quality standards and customer expectations.

• Risk Management**: Identifying and mitigating operational risks, including those related to safety, compliance, and security.

• Vendor and Stakeholder Management**: Collaborating with vendors, suppliers, and other stakeholders to maintain strong relationships and optimize partnerships.

• Data Analysis**: Analyzing data and key performance indicators to make informed decisions and drive improvements.

• Reporting**: Providing regular reports and updates to senior management on operational performance and outcomes.

• Compliance**: Ensuring that the company complies with relevant regulations and industry standards.

• Customer Focus**: Maintaining a customer-centric approach to meet customer needs and resolve issues promptly.

• Technology Adoption**: Evaluating and implementing technology solutions to enhance operational efficiency.

• Emergency Response**: Developing and implementing contingency plans to address unexpected operational disruptions or crises.

• Continuous Improvement**: Fostering a culture of continuous improvement within the operations team.

• Communication**: Effective communication with internal teams and external partners to ensure alignment and smooth operations.

Location:

MEX Mexico City Downtown Insurgentes

Language Requirements:

English

Time Type:

Full time

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Apply Now (https://apply.concentrix.com/global/en/apply?jobSeqNo=CONCGLOBALR1523270EXTERNALENGLOBAL&step=1&utm_source=none)