Position Summary

• Acts as SME of operations ensuring all activities in scope are executed in a timely manner and according to the agreed Key Performance Indicators (KPIs)

• Drives towards excellence in the delivering the services of the assigned scope by ensuring best practices are implemented and that the necessary controls meet current and future business/market needs

• Identifies, proposes and executes process initiatives to ensure efficiency and improve performance

• Drive and coordinate workstream reviews and co-facilitate MOR to ensure timely resolution of open items.

• Coaches and trains the team members to address the functional capability building needs

• Support in identification of opportunity for automation and analytics, conduct and document feasibility together with PO, operations and BSA/Analytics team.

• Gathers and analyses process and other relevant metrics to identify opportunities for improvements

• Close collaboration with Global and Local teams on joint initiatives

• Sharing of good practices and success stories across organization that would help in process improvement and efficiency

• Tracking of projects in GIR

• Investigate & resolve process anomalies/ambiguities and escalate to team lead as necessary

• Executes validation & prepares control reports for certain critical data/processes

• Default OIC of the team when the supervisor is out

• Other responsibilities as assigned

What will make you successful

• Graduate of Bachelor's Degree in Accounting/ Finance/Economics, of benefit but not essential (CPA is a plus)

• Has a Good Communication skills

• Has a Good Analytical skills

• Has experience in dealing with stakeholders

• Has related experience in Finance (Accounts Receivables)

• Has a minimum of 5 years experience in handling Projects, Automation stc.