Description

Robert Half is partnering with a well-established company in the area, known for its excellent reputation and commitment to customer satisfaction. We are currently seeking a Customer Service Representative to join their team. This opportunity is ideal for someone with experience working in a call center environment and who feels comfortable working in a fast-paced setting.

Job Description:

• Handling inbound and outbound calls daily, addressing customer inquiries and providing solutions

• Assisting customers via phone and email with account-related questions, updates, and general support

• Updating customer accounts, ensuring all information is accurate and current

• Following up with customers on specific needs to ensure satisfaction and resolve any issues

• Troubleshooting customer concerns and providing step-by-step guidance

• Processing orders, returns, and exchanges, ensuring all requests are completed in a timely manner

• Escalating complex issues to the appropriate department or supervisor when necessary

• Maintaining detailed records of all customer interactions in the CRM system

• Collaborating with cross-functional teams to improve customer experience and resolve issues

• Participating in team meetings and training sessions to enhance skills and knowledge of products/services

• Contributing to process improvements by identifying opportunities for operational efficiencies

  Requirements

• 2+ years of customer service or call center experience

• Fluency in Spanish (bilingual required)

• Strong customer service skills, with a focus on empathy and problem-solving

• Excellent written and verbal communication skills

• Highly detail-oriented and well-organized

• Ability to multi-task and thrive in a fast-paced environment

• Proficient in Microsoft Office (Word, Excel, Outlook)

• Experience with CRM systems is a plus

• Ability to work independently and as part of a team

  TalentMatch®

Robert Half is the world’s first and largest specialized talent solutions firm that connects highly qualified job seekers to opportunities at great companies. We offer contract, temporary and permanent placement solutions for finance and accounting, technology, marketing and creative, legal, and administrative and customer support roles.

Robert Half works to put you in the best position to succeed. We provide access to top jobs, competitive compensation and benefits, and free online training. Stay on top of every opportunity - whenever you choose - even on the go. Download the Robert Half app (https://www.roberthalf.com/us/en/mobile-app) and get 1-tap apply, notifications of AI-matched jobs, and much more.

All applicants applying for U.S. job openings must be legally authorized to work in the United States. Benefits are available to contract/temporary professionals, including medical, vision, dental, and life and disability insurance. Hired contract/temporary professionals are also eligible to enroll in our company 401(k) plan. Visit roberthalf.gobenefits.net for more information.

© 2025 Robert Half. An Equal Opportunity Employer. M/F/Disability/Veterans. By clicking “Apply Now,” you’re agreeing to Robert Half’s Terms of Use (https://www.roberthalf.com/us/en/terms) .