At Bon Secours Mercy Health, we are dedicated to continually improving health care quality, safety and cost effectiveness. Our hospitals, care sites and clinicians are recognized for clinical and operational excellence.

St Francis Medical Center, 32 hours per week

Under direction of the Rehab Operations Supervisor, the Admin Assistant provides daily support of the OP Rehab Departments. This includes daily management of referral WQ, reviewing and updating all patient registration for accuracy, benefit verification with all payers, completing estimates and notifies patient of financial responsibility. Support Front Office team by assisting with appointment call/confirm functions and other duties as requested by Rehab Operations Supervisor.

• Maintains current knowledge of all insurance companies and billing information to obtain accurate demographics, financial and clinical information and signatures form patients as determined by Mercy Health, Medicare, state and federal guidelines.

• Incorporates all factors to accurately enact scheduling of rehab services, utilizing Epic

• Verifies and documents accurately insurance coverage and patient responsibility as well as educate patient on information obtained from insurance verification with follow up on discrepancies, able to help therapists and patients with tracking insurance authorization and benefit information .

• Responsible to run Cost Estimator and collect point of service collection as appropriate

• Assists with Rehab diagnosis coding and obtaining medical diagnosis form physician office.

• Performs daily charge audits to ensure accuracy of charges.

• Supports daily monitoring of maintenance of all assigned departmental work queues.

Employment Qualifications/Education

• HS Diploma or GED required, Two Year Associates, preferred

• Minimum two years of office experience with insurance in medical office setting.

• Keyboard and computer skills, high level of interpersonal skills, multitasking ability and organizational skills.

• Insurance and medical terminology preferred.

Many of our opportunities reward* your hard work with:

Comprehensive, affordable medical, dental and vision plans

Prescription drug coverage

Flexible spending accounts

Life insurance w/AD&D

Employer contributions to retirement savings plan when eligible

Paid time off

Educational Assistance

And much more

*Benefits offerings vary according to employment status

All applicants will receive consideration for employment without regard to race, color, national origin, religion, sex, sexual orientation, gender identity, age, genetic information, or protected veteran status, and will not be discriminated against on the basis of disability. If you'd like to view a copy of the affirmative action plan or policy statement for Mercy Health – Youngstown, Ohio or Bon Secours – Franklin, Virginia; Petersburg, Virginia; and Emporia, Virginia, which are Affirmative Action and Equal Opportunity Employers, please email recruitment@mercy.com . If you are an individual with a disability and would like to request a reasonable accommodation as part of the employment selection process, please contact The Talent Acquisition Team at recruitment@mercy.com