JOB REQUIREMENTS: Position Type : Full time Type Of Hire : Experienced (relevant combo of work and education) Education Desired : Bachelor\'s Degree Travel Percentage : 5 - 10% Job Description We are FIS. Our technology powers the world\'s economy and our teams bring innovation to life. We champion diversity to deliver the best products and solutions for our colleagues, clients and communities. If you\'re ready to start learning, growing and making an impact with a career in fintech, we\'d like to know: Are you FIS? About the role: You will manage the service side of the client relationship including escalation, effective oversight of client project and implementations, execution of account plan activities, building of relationships with client contacts and management of the client loyalty process. Our Team Our Team supports approximately 600 clients, and we try to have each CSM support about 38 clients each. We support all the Core Clients. What you will be doing? * Demonstrates financial management and revenue achievement of assigned territory through use of appropriate tools to track accounts receivable, calculate service level credits and billing. * Manages the service component of the client relationship. * Conducts service value reviews. * Educates clients on various FIS processes and procedures assisting with awareness, navigation and self-help tools (note: this role is not responsible for opening up requests or being the direct point of contact for support or project related items. * Conducts regularly scheduled status calls with client to discuss important key service topics, to review projects in client\'s queue and to discuss available service offerings. * Acts as an escalation point between client and request desk. Reviews variance reports and invoices, conducts periodic billing and/or acts as billing team to resolve billing issues and at times functions as a collection agent. * Monitors... For full info follow application link. FIS is an equal opportunity employer. We evaluate qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, marital status, genetic information, national origin, disability, veteran status, and other protected characteristics. The EEO is the Law poster is available here: http://www1.eeoc.gov/employers/upload/eeocselfprint_poster.pdf For positions located in the US, the conditions below apply. If you are made a conditional offer of employment, you will be required to undergo a drug test and background check (including criminal record check) ADA Disclaimer: In developing this job description care was taken to include all competencies needed to successfully perform in this position. However, for Americans with Disabilities Act (ADA) purposes, the essential functions of the job may or may not have been described for purposes of ADA reasonable accommodation. All reasonable accommodation requests will be reviewed and evaluated on a case-by-case basis. ***** APPLICATION INSTRUCTIONS: Apply Online: ipc.us/t/FED4DCF838734BF6