JOB REQUIREMENTS: Be part of the future! We are one team, dedicated to working collaboratively to createthe purposefulsolutions that propel the world forward. We hope you will join our diverse team of top people - you bring your talent, andwe\'llgive you the space and opportunities to grow and succeed.We are committed tomakea difference. What we offer: Competitive Starting Pay Paid Training Global Advancement Opportunities Company Vehicle (as applicable) Referral Bonuses Comprehensive Benefits Medical/Dental/Visioninsurance Health Savings Account (HAS) Life Insurance 401(k) savings plan with company match Short-Term and Long-Term Disability Employee Assistance Program Wellness Program AndMore! What you will do As a Senior User Support Analyst, you will guide field employees in the use of BSNA software applications and business processes in a fast paced, changing environment. You will work closely with IT programmers, Business Leadership and other headquarters departments to ensure that customer needs are fulfilled in order to remove roadblocks to executing the business. How you will do it Provide direct support to the BSNA Field Organization, through the timely resolution of Support Requests. Maintains steady communication with customers throughout the resolution process and provides detailed direction with assistance from BNSA Business Leadership, where necessary. Works with North America BSNA Business Leadership and other JCI departments to accomplish common, strategic goals. Mentors User Support Associates in learning BSNA business applications and processes and assists in escalation when necessary. Provides input for the development of new tools and processes to aid in the day-to-day success of the business. Assist in User Acceptance Testing for supported applications and assists in the collection of data from various financial systems to support other BSNA Operations team members. Through on-going analysis, identifies trends and proposes long-term, strategic corrective action by providing input to BSNA Leadership and software programmers. Creates supporting documentation for the timely resolution of incoming support requests. Maintains documentation in shared filing system. Assists with development or delivery of training material for the BE-BSNA Operations programs. Follows established procedures... For full info follow application link. Johnson Controls is an equal employment opportunity and affirmative action employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, age, protected veteran status, status as a qualified individual with a disability, or any other characteristic protected by law. For more information, please view EEO is the Law. If you are an individual with a disability and you require an accommodation during the application process, please visit www.johnsoncontrols.com/tomorrowneedsyou. ***** APPLICATION INSTRUCTIONS: Apply Online: ipc.us/t/E7FC203C737B432B Qualified females, minorities, and special disabled veterans and other veterans are encouraged to apply.