The Application Engineer role will provide technical assistance to all levels of employees, working in a fast-paced environment as part of a team with great personalities, which fosters an opportunity for professional growth. Responsibilities include maintaining and recording end user-support tickets, documenting problems and remedial actions, analyzing user requirements to improve existing processes, developing technical manuals, conducting computer diagnostics, testing programs, and coordinating solutions as part of a project team. In addition, the Application Engineer role at Winthrop & Weinstine involves providing technical support to internal customers and teams regarding product functionality, troubleshooting, and issue resolution. ESSENTIAL JOB FUNCTIONS (Including, but not limited to): Technical Support Provide technical support to internal customers and teams regarding product functionality, troubleshooting and issue resolution. Respond to customer inquiries via email, phone, or in-person meetings and ensuring timely and effective resolution of technical issues. Administer iManage suite of products. Automation in Business Assist in the design, build, and maintenance of work flow automation and scripts to support development and deployment processes. Help implement and manage automation tools and frameworks. Develop scripts and tools to automate repetitive tasks under guidance. Application Development Develop, test and implement application solutions based on customer requirements and specifications. Collaborate with the development team to create custom features and integrations. Ensure applications are optimized for performance and scalability. Cloud Management Assist in managing cloud infrastructure on Azure, or other cloud services. Optimize cloud licenses and improve resource utilization under guidance. Customer Engagement Work closely with customers to understand their needs, gather requirements and provide tailored solutions. Clearly communicate with customers, including status of issues requiring follow up Conduct product demonstrations, training sessions, and presentations for employees Documentation and Reporting Create and maintain technical documentation, including user guides, technical specifications and troubleshooting guides. Prepare reports on application performance, customer feedback and improvement recommendations. Security and Compliance Maintain compliance with relevant regulations and standards, such as GDPR, HIPAA, and NIST. Assist with security audits and risk assessments to identify and mitigate vulnerabilities. Implement and maintain security best practices across the infrastructure and deployment processes. Ensure compliance with Firms best practices and standards. Monitoring and Logging Implement and maintain monitoring and logging solutions to ensure system reliability and performance. Set up alerts and dashboards for proactive issue detection and resolution, with support. Continuous Improvement Identify areas for process improvement and recommend solutions to enhance efficiency and customer satisfaction. Stay updated with industry trends, emerging technologies, and best practices to continuously improve technical knowledge and skills. Teamwork and Collaboration Foster a collaborative environment by working closely with cross-functional teams to achieve common goals. Participate in team meetings, brainstorming sessions, and project planning activities to contribute ideas and solutions. Support team members by sharing knowledge, providing assistance, and encouraging a positive and inclusive work culture. Other duties as assigned.