Description

Robert Half is seeking a motivated and results-driven Client Services Coordinator to join our client’s team in Minneapolis, MN. This position will play a key role in building and maintaining strong customer relationships through proactively engaging with clients to handle incoming inquiries, schedule and confirm service appointments, create work orders, and dispatch assignments. Ideal candidate brings the ability to multitask and pivot quickly to changing priorities, keen attention to detail, and strong customer service skills.

Key Responsibilities:

• Collaborate with the Service Manager and Field Technicians to coordinate schedules, create work orders, and dispatch assignments.

• Assist with scheduling and confirming client appointments via phone and email.

• Answer incoming service calls and emails, addressing inquiries and relaying concerns to the appropriate team promptly.

• Manage and update client records, including service histories and invoices, ensuring accuracy and accessibility.

• Proactively communicate with clients regarding service updates, seasonal maintenance schedules, and any necessary follow-ups.

• Generate reports from the CRM database for tracking services, analyzing budgets, and supporting decision-making, maintaining attention to detail.

• Create and send invoices, ensuring timely and accurate billing for services rendered.

• Interact directly with high-end residential, commercial, and HOA clients to provide excellent customer service and maintain strong relationships.

• Assist in writing and distributing newsletters, industry updates, and other client communications to keep them informed and engaged.

• Participate in initiatives aimed at improving internal processes and enhancing the overall client experience.

• Stay informed on industry trends and best practices to provide clients with expert advice and recommendations.

• Maintain high levels of client satisfaction as measured by feedback and retention rates.

• Support special projects and team objectives as needed.

  Requirements

Qualifications:

• Bachelor’s degree in Business Administration, Communications, or a related field preferred.

• Minimum of 2+ years of account management or customer service experience, preferably within the irrigation, landscaping, or related industry.

• Proficient in Microsoft Office Suite required, familiarity with Field Central and QuickBooks strongly preferred.

• Exceptional verbal and written communication abilities, with a professional and client-focused demeanor.

• Strong interpersonal skills to build rapport and trust with clients and team members.

• Outstanding organizational skills with excellent attention to detail and follow-through.

• Proven ability to prioritize tasks, work independently, and meet deadlines in a fast-paced environment.

• Demonstrated problem-solving skills with a diplomatic approach to resolving challenges.

• Experience managing HOA accounts and understanding their unique requirements.

• Familiarity with irrigation systems or landscaping industry is a plus.

Salary and Benefits:

• Salary range for this position is between $50-55K

• Medical, dental, vision, short-term and long-term disability benefits, tuition reimbursement

• 401K – 3% match after 1 year

• PTO (sliding scale 1-2 weeks first year)

Robert Half is the world’s first and largest specialized talent solutions firm that connects highly qualified job seekers to opportunities at great companies. We offer contract, temporary and permanent placement solutions for finance and accounting, technology, marketing and creative, legal, and administrative and customer support roles.

Robert Half works to put you in the best position to succeed. We provide access to top jobs, competitive compensation and benefits, and free online training. Stay on top of every opportunity - whenever you choose - even on the go. Download the Robert Half app (https://www.roberthalf.com/us/en/mobile-app) and get 1-tap apply, notifications of AI-matched jobs, and much more.

All applicants applying for U.S. job openings must be legally authorized to work in the United States. Benefits are available to contract/temporary professionals, including medical, vision, dental, and life and disability insurance. Hired contract/temporary professionals are also eligible to enroll in our company 401(k) plan. Visit roberthalf.gobenefits.net for more information.

© 2025 Robert Half. An Equal Opportunity Employer. M/F/Disability/Veterans. By clicking “Apply Now,” you’re agreeing to Robert Half’s Terms of Use (https://www.roberthalf.com/us/en/terms) .