Customer Trainer

Location:

Minneapolis, MN, US

Job ID: 54151

Category: Customer Support & Advocacy

Stratasys is a world leader in 3D printing!

Stratasys is leading the global shift to additive manufacturing with innovative 3D printing solutions for industries such as aerospace, automotive, consumer products and healthcare. Through smart and connected 3D printers, polymer materials, a software ecosystem, and parts on demand, Stratasys solutions deliver competitive advantages at every stage in the product value chain. The world’s leading organizations turn to Stratasys to transform product design, bring agility to manufacturing and supply chains, and improve patient care.

The Customer Trainer will be part of the Global Customer Success- Knowledge Management team, responsible for development and delivery of technical training content and courses for customers and technical support teams.

This position will be accountable for training assets to enable the success of Stratasys customers using our additive solutions, and efficient customer support operations.

What you will be doing:

• Collaborating with Product Support Management (PSM) teams to build technical training in support of New Product Introductions (NPIs)

• Providing Train-the-Trainer courses for regional technical training teams in support of NPIs

• Building training updates for direct delivery to worldwide technical support teams

• Collaborating with regional support management and PSM teams to understand existing knowledge gaps and build training content to close them

• Analyzing technical training effectiveness and adapting for improvement

• Serving as a Subject Matter Expert (SME) with the Instructional Designers to build instructional videos, eLearning assets, interactive tools and AI/AR tools for technical training and support

• Building and maintaining a troubleshooting-focused technical support culture and knowledge base

• Following all company safety policies and procedures

• Attending all required company training

• Demonstrating commitments to Stratasys behaviors by leading, acting and modeling these values

• Other responsibilities as assigned by the department or manager

Must have for this role:

• Bachelor’s degree in Technical Education, Engineering, or related field and/or 2+ years of experience working in a technical training environment

• 2+ years of experience in an instructor or trainger role, conveying knowledge around technical products

• 1+ years of experience developing online/digital/video course conten

Nice to have for this role:

• Global training program management experience

• Experience working in an industrial equipment OEM environment

• Proficiency in leveraging learning management systems (LMS) to track and manage global training initiatives

• Creativity and willingness to gain an advanced understanding of Additive Manufacturing applications

• Prior experience with Stratasys additive manufacturing solutions

• Multilingual proficiency: Native or near-native fluency in English, with additional proficiency in one or more languages in Stratasys core territories (e.g., Spanish, German, Italian, Japanese, Mandarin)

Travel required: 25%

What you will be part of:

• Company Overview - https://www.stratasys.com/en/about-us/history/

• Our Culture and Values - https://www.stratasys.com/en/about-us/culture/

• Our Sustainability “3D Printing a Better Tomorrow” - https://www.stratasys.com/en/about-us/sustainability/

• Our Locations - https://www.stratasys.com/en/contact-us/office-locations/

• Check out our Video - https://www.youtube.com/watch?v=6wmDfmt2bNI

To perform this job successfully , an individual must be able to perform each essential duty satisfactorily. Stratasys will provide reasonable accommodations for qualified individuals with disabilities. In compliance with federal law, all persons hired will be required to verify identity and eligibility to work in the United States and to complete the required employment eligibility verification form upon hire.

Stratasys is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to their protected Veteran or disabled status and will not be discriminated against for their race, color, religion, sex, age, disability, military status, or national origin or any other characteristic protected under federal, state, or applicable local law. Please view Equal Employment Opportunity Posters provided by OFCCP here

We believe our people are the heart of our success. That’s why we’ve designed a comprehensive Total Rewards program that goes beyond the basics and supports our People First strategy. When you join Stratasys, you’ll gain access to benefits and perks that will support you and your family both inside and outside of work.

For this position, the typical annual starting base salary is from

We believe our people are the heart of our success. That’s why we’ve designed a comprehensive Total Rewards program that goes beyond the basics and supports our People First strategy. When you join Stratasys, you’ll gain access to benefits and perks that will support you and your family both inside and outside of work.

For this position, the typical annual starting base salary is from $58,968-$75,096 base salary, which does not include variable incentive pay. This range represents a good faith estimate for this position. Your individual base pay will depend on your skills, qualifications, geographical location, and/or experiences.

base salary, which does not include variable incentive pay. This range represents a good faith estimate for this position. Your individual base pay will depend on your skills, qualifications, geographical location, and/or experiences.