Description

We are seeking a dedicated and efficient Medical Customer Service Representative to join our call center team on a contract-to-hire basis. In this role, you will handle patient inquiries, assist with registration, and schedule appointments using the Epic electronic health record (EHR) system. The ideal candidate is comfortable in a fast-paced environment, managing at least 40 calls per day, and is committed to delivering excellent customer service while maintaining patient confidentiality.

Responsibilities:

• Answer inbound calls from patients, providing courteous and professional support for registration, appointment scheduling, and general inquiries.

• Assist patients with the registration process, verifying and updating patient information accurately in the Epic system.

• Schedule appointments efficiently, coordinating with providers, and matching patient needs with availability.

• Ensure all interactions comply with HIPAA guidelines to protect patient information and privacy.

• Handle call volume consistently, aiming for prompt response and minimal wait times.

• Escalate complex issues to the appropriate department or supervisor when necessary.

For consideration, please apply and call 612.656.0250.

Requirements

Requirements:

• Prior experience in a healthcare call center or customer service role, ideally within a medical setting.

• Proficiency with Epic or similar EHR systems is strongly preferred.

• Ability to manage a high volume of calls daily while maintaining accuracy and attention to detail.

• Strong communication and interpersonal skills, with a customer-focused approach.

• Ability to handle sensitive patient information with discretion and follow HIPAA guidelines.

Robert Half is the world’s first and largest specialized talent solutions firm that connects highly qualified job seekers to opportunities at great companies. We offer contract, temporary and permanent placement solutions for finance and accounting, technology, marketing and creative, legal, and administrative and customer support roles.

Robert Half works to put you in the best position to succeed. We provide access to top jobs, competitive compensation and benefits, and free online training. Stay on top of every opportunity - whenever you choose - even on the go. Download the Robert Half app (https://www.roberthalf.com/us/en/mobile-app) and get 1-tap apply, notifications of AI-matched jobs, and much more.

All applicants applying for U.S. job openings must be legally authorized to work in the United States. Benefits are available to contract/temporary professionals, including medical, vision, dental, and life and disability insurance. Hired contract/temporary professionals are also eligible to enroll in our company 401(k) plan. Visit roberthalf.gobenefits.net for more information.

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