*Our client, a Big 5 Bank, is currently seeking for an entry level, collections agent to join their team in Mississauga, ON! This role will be hybrid, once a month in office in Mississauga.

Position Title: Early Stage (ESOP) Associate in Collections

Est. Start Date: Feb 5th , 2025

Duration: 6 Month contract

Possibility of extension: Yes

Possibility of conversion to Full-time Permanent: Yes

Working Hours: Availability between 7am - 11pm EST, 7.5 hour shift between this time range

Location: Mississauga, ON (In office only 1x time per month)

Pay: $19/hr

Shift For Training Period: Monday to Friday, 8am-4pm for 6 weeks, virtual training. Candidates MUST be available for the whole training. Mandatory attendance.

Shift After training: Please note that our business is open from 7am to 11pm. The shift after training will be 4 weekdays and 1 weekend day. Either Saturday or Sunday. (Example: Tuesday to Saturday, Sunday - Thursday, Mon- Fri, etc). Schedules are assigned between 7am to 11pm. NO Exceptions or requests granted. Candidates must be available to be assigned a shift between 7am -11pm, Monday through Sunday.

Role Mandate:

The Early Stage Collections, call center agent is accountable for collecting 1-3 cycle delinquent and overdrawn accounts while maintaining a high standard of efficiency and customer/client service focus within a collection call center environment. Call center agents in the Early Stages department are to maintain objectivity with each customer encounter. Assess risk and make payment arrangements within established process or refer customers for alternate Re-Payment solutions (i.e., Reduced, or deferred payment programs, restructure, hardship, etc.). Engage in pro-active solution outreach offers to non-delinquent segment of our client's borrowers. Agents are expected to meet specific quality and metric targets align with the LOB.

Candidate Value Proposition (CVP):

This role allows the candidate(s) to work in an established institution and with multiple groups within the bank, which will allow candidate(s) to build effective skills and confidence. The individual is exposed to other lines of business, as there are lots of opportunities for learning, growth, and development. There are flexible work schedules including possible, remote, and the individual will be working in an environment that values equity, diversity, inclusion, and growth.

Role Responsibilities:

• Perform In-bound/Outbound collections call to clients regarding passed due payments

• Respond to inquiries regarding delinquent accounts and negotiate payment arrangement

• Offer Hardship solutions to customers by completing risk assessments

• Perform other related service responsibilities as required

• Document all activity details in appropriate systems

• Manages all transactions related to customer and branch calls or refers to appropriate internal business groups

• Follows documented policies and procedures to execute transactions, activities and processes within assigned authorities

Qualifications

• 6 months of previous call center minimum (Within Canada, Familiar with dialer systems, inbound/outbound, switching back and forth, fast paced environment, dealing with difficult customers, etc. This group handles 15-20 calls per hour, roughly 120-150 calls per day)

• Strong communication and writing skills

• Basic understanding of Consumer Collections and relevant functional procedures

• Intermediate knowledge of Microsoft Office (Excel, Word, Outlook)

• Strong conversation communication skills and negotiating skills

Candidate Ranking Scale Based on Experience

o A Candidate – Recent high volume Collections exp. + Dialer system

o B Candidate – Recent High volume Call Center exp. + Banking exp.

o C Candidate – Recent High Volume Call Center exp. + Tenured exp.

Pay and Benefits

The pay range for this position is $19.00 - $19.00

Workplace Type

This is a hybrid position in Mississauga,ON.

À propos de TEKsystems:

Nous sommes partenaires dans la transformation. Nous aidons les clients à activer des idées et des solutions afin de profiter d’un nouveau monde d’opportunités. Nous sommes une équipe solide de 80 000 personnes, nous travaillons avec plus de 6 000 clients, dont 80 % faisant partie du Fortune 500, partout en Amérique du Nord, en Europe et en Asie. En tant que chefs de file de l’industrie des services technologiques complets, des services aux talents et des applications du monde réel, nous travaillons avec des leaders progressistes pour favoriser le changement. C’est le pouvoir d’un vrai partenariat. TEKsystems est une société du groupe Allegis.

About TEKsystems:

We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That's the power of true partnership. TEKsystems is an Allegis Group company.

The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.