The IT Business Senior Analyst is an intermediate-level position responsible for liaising between business users and technologists to exchange information in a concise, logical and understandable way in coordination with the Technology team. The overall objective of this role is to contribute to continuous iterative exploration and investigation of business performance and other measures to gain insight and drive business planning.

Responsibilities:

Formulate and define systems scope and objectives for complex projects and foster communication between business leaders and IT

Consult with users and clients to solve complex system issues/problems through in-depth evaluation of business processes, systems and industry standards and recommends solutions

Support system change processes from requirements through implementation and provide input based on analysis of information

Consult with business clients to determine system functional specifications and provides user and operational support

Identify and communicate risks and impacts, considering business implications of the application of technology to the current business environment

Act as advisor or coach to new or lower level analysts and work as a team to achieve business objectives, performing other duties and functions as assigned

Develop creative technical solutions to meet business needs and manage complex, high-volume applications in partnership with business partners and stakeholders

Provide advice and counsel related to the technology or operations of the business and filter, prioritize and validate potentially complex material from multiple sources

Work among a team of committed individuals to solicit and document detailed and thorough system and function requirements (BRD) including various workflows to enhance business technology platform

Transition requirements to QA teams across multiple global regions and assist in identifying test scenarios and work with business users to execute UAT, conduct business user training and mange technology implementation

Deliver material/presentations to Senior Management and application owners and apprise key stakeholders with project health

Record and organize enhancement requests and issues in JIRA as well as work with stakeholders on prioritization.

Appropriately assess risk when business decisions are made, demonstrating particular consideration for the firm's reputation and safeguarding Citigroup, its clients and assets, by driving compliance with applicable laws, rules and regulations, adhering to Policy, applying sound ethical judgment regarding personal behavior, conduct and business practices, and escalating, managing and reporting control issues with transparency.

Qualifications:

5 - 8 years of experience in business analysis or systems analysis

Demonstrated expertise in presenting and using planning tools

Proven diplomatic and analytical skills

Proven ability to manage complex and variable issues with substantial potential impact by weighing various action plans and balancing potentially conflicting needs

Superb (data driven) analytical, written, and verbal communication skills

Technical skillsets to query and analyze data through SQL, and excellent with Excel, Word, Project, Visio, and PowerPoint products

Experience with wholesale credit risk or wholesale lending transactions, a plus

Experience with loan origination and securitization process, LoanIQ experience, a plus

Education:

Bachelor's degree/University degree or equivalent experience

This job description provides a high-level review of the types of work performed. Other job-related duties may be assigned as required.

Job Family Group:

Technology

Job Family:

Business Analysis / Client Services

Time Type:

Full time

Citi is an equal opportunity and affirmative action employer.

Qualified applicants will receive consideration without regard to their race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.

Citigroup Inc. and its subsidiaries ("Citi”) invite all qualified interested applicants to apply for career opportunities. If you are a person with a disability and need a reasonable accommodation to use our search tools and/or apply for a career opportunity review Accessibility at Citi (https://www.citigroup.com/citi/accessibility/application-accessibility.htm) .

View the "EEO is the Law (https://www.dol.gov/sites/dolgov/files/ofccp/regs/compliance/posters/pdf/eeopost.pdf) " poster. View the EEO is the Law Supplement (https://www.dol.gov/sites/dolgov/files/ofccp/regs/compliance/posters/pdf/OFCCP_EEO_Supplement_Final_JRF_QA_508c.pdf) .

View the EEO Policy Statement (http://citi.com/citi/diversity/assets/pdf/eeo_aa_policy.pdf) .

View the Pay Transparency Posting (https://www.dol.gov/sites/dolgov/files/ofccp/pdf/pay-transp_%20English_formattedESQA508c.pdf)

Citi is an equal opportunity and affirmative action employer.

Minority/Female/Veteran/Individuals with Disabilities/Sexual Orientation/Gender Identity.