Job Description

SuitePeople Payroll is an Oracle NetSuite product which caters end to end payroll processes. Business activities from Implementations, Customer Support, Client Relationship to Back office tax handling are centralized within the Customer Success Department.

We are looking for a Senior Technical Support Engineer to assist both our internal and external customers. As part of the US Payroll Support team, this role will perform a variety of technical and support functions, with emphasis on mentoring, identifying and reporting issues, working on complex technical concerns, payroll adjustments and payroll tax investigations.

Qualifications:

• FPC and CPP Certification is desired

• CPA is a plus

• 5+ years of previous payroll/accounting/audit experience required

• Healthcare Benefit knowledge is a plus

• Strong attention to detail

• Excellent Customer Service skills

• Excellent verbal, written, interpersonal communication skills

• Demonstrated ability to multi-task, work well under pressure and meet deadlines

Career Level - IC3

Responsibilities

As a Support Engineer, you will be the technical interface to customers for resolution of problems related to the use of Oracle products. Your primary task will be to provide support to customers who contact the Oracle Solution Center and maintain high level of customer satisfaction while meeting guidelines (mostly through electronic means). Able to work with general guidance from management and, in some areas, may work independently. Solutions often take time to develop through research, collaboration or problem replication. Duties and tasks are standard with some variation. Completes own role largely independently within defined policies and procedures. Three years prior working experience with Oracle products (or at least five years related experience without Oracle products) and technical or related degree.

• Take incoming calls and cases related to US Payroll

• Contribute to new hire onboarding process through mentoring and training tasks

• File Issues and Enhancements related to the US Payroll product

• Create Knowledge Base solutions for external and internal users

• Conduct UATs and trainings related to new product releases

• Work directly with authorized payroll contacts

• Assist clients in Payroll Tax Reconciliation

• Assist clients in Payroll Set up and Requirements

• Assist clients in Payroll Adjustments in Closed and Open Quarters

• Customer’s liaison with internal teams

Range and benefit information provided in this posting are specific to the stated locations only

CA: Hiring Range in CAD from: $58,100 to $127,000 per annum.

Oracle maintains broad salary ranges for its roles in order to account for variations in knowledge, skills, experience, market conditions and locations, as well as reflect Oracle’s differing products, industries and lines of business.

Candidates are typically placed into the range based on the preceding factors as well as internal peer equity.

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Disclaimer:

Oracle is an Equal Employment Opportunity Employer*. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability and protected veterans’ status, or any other characteristic protected by law. Oracle will consider for employment qualified applicants with arrest and conviction records pursuant to applicable law.

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