At FANUC Canada Ltd. we are passionate about our customers, our employees, and the work we perform. We maintain a workplace where individuals can be proud of, where talents are embraced, and results are encouraged and supported. We are looking for talented people who value integrity, informed decision-making and collaboration. If you believe you are one of those talented people and are interested in being considered for a career at FANUC Canada Ltd., we invite you to apply today! The Robot Field Service Technician will provide FANUC Canada customers with onsite repair, troubleshooting, programming or maintenance services for FANUC robots and related system peripheral equipment. The Technician will work at the FANUC Mississauga location to coordinate activities and provide hotline phone support in between scheduled service calls and must be able to travel to a customer site at a moment’s notice and remain onsite for the duration of time required to perform the troubleshooting and repair functions. The assignments may involve long hours, nights, weekends, and holiday work. This position requires complying with FANUC Canada customer schedules, work rules, and conduct standards. Primary responsibilities will include:

• Troubleshoot, repair, and maintain FANUC Robots and controllers, electrical control devices, and peripheral equipment

• Provide phone and email support to FANUC customers and employees to resolve robot and peripheral equipment related operational problems and coordinate spare part deliveries on an as needed basis

• Communicate issues and activities to all individuals and groups within FANUC as required to help facilitate effective communication

• Maintain a service tool kit and documentation to facilitate rapid customer response

• Coordinate responsibilities, activities, and schedule with Service Supervisor/Manager to ensure customer satisfaction, proper billing, and collection

• On a rotating basis, respond to a FANUC mobile phone after hours and weekends depending on customer needs and to support all shifts. In addition, to provide the repair or support services required by the customer after hours and weekends to support the customer

• Travel to customer sites as required (90%) Ideal candidate will have the following experience and education:

• Secondary School Diploma or equivalent

• College Advanced Diploma or equivalent in Robotics, Electro-Mechanical Engineering, or a related technical field, or relevant experience preferred

• Minimum of three years of experience working in robotics, automation, or manufacturing environment preferred

• Must have or be able to obtain a valid driver’s license

• Must be able to drive throughout the organizations service area for business as required

• Must be able to travel 90% and drive throughout the FANUC Canada service area and on occasion in the US for customers as required; air travel as needed

• Mechanical, electrical, and pneumatic troubleshooting experience

• Ability to read and interpret electrical, mechanical, and pneumatic prints and related technical documentation

• Knowledge of FANUC robots, controllers, and peripheral equipment preferred

• Experience with FANUC application software and programming preferred

• Ability to coordinate a flexible schedule, accommodate short-notice schedule changes and manage the sometimes physical and mental strain

• Ability to do work in various stressful and demanding environments with high work schedule loads and able to work overtime on a sometimes-unscheduled basis

• Customer-focused with strong communication and presentation skills preferred

• Ability to analyze customer issues and find resolutions quickly preferred

• Ability to work independently at customer sites with little direct supervision preferred

• Knowledge of older platforms or FANUC CNC controls is preferred We offer market competitive pay and benefits programs, as well as opportunities for advancement, knowledge and skill development, and recognition of individual achievements. In addition, we offer the following benefits to our employees:

• Medical, Dental & Vision Insurance

• Life Insurance

• Defined Contribution Pension Plan

• Short-Term & Long-Term Disability Plans

• Tuition Reimbursement

• Employee Assistance Program

• Generous Holiday & Vacation Program Sponsorship is not provided for this position. Equal Opportunity Employer, including disabled and veterans. Equal Opportunity Employer Minorities/Women/Protected Veterans/Disabled