Reference #: R4468

Peoples, an Essential Utilities company, has been proudly serving Western Pennsylvania for over 130 years, offering talented individuals the opportunity to serve more than 700,000 customers in the region.  Peoples is more than your average natural gas utility.  We have a vision to:

• Provide valuable services to our customers
• Encourage economic growth for businesses in our region
• Improve the quality of life for our communities
• Ensure that we are protecting our environment

• Support our employees and partners

   

Join our team and make a difference!

About Essential Utilities

Essential Utilities, Inc. delivers safe, clean, reliable services that improve quality of life for individuals, families, and entire communities.

Operating as the Aqua (water and wastewater services) and the Peoples and Delta (natural gas) brands, Essential serves approximately 5.5 million people across 10 states. We are committed to sustainable growth, operational excellence, a superior customer experience, and premier employer status - including a competitive and comprehensive benefits package as well as a commitment to career growth opportunities.

We are advocates for the communities we serve and are dedicated stewards of natural lands, protecting more than 7,600 acres of forests and other habitats throughout our footprint.

Our company is one of the most significant publicly traded water, wastewater service and natural gas providers in the U.S.  

Manager, Gas Operations -- Field Customer Service

Plans, manages and coordinates all field customer service operations, teaming with other gas operations managers and Field Customer Service supervisors to ensure safe, reliable and regulatory compliant service.  Responsible for the area's budget, safety, customer service, emergency response, and the development of supervisory personnel. 

This manager is responsible for the field customer service for the entire PNG service territory.  Local reporting office flexible but must be within service territory.

Principle (Essential) Duties

• Continually monitors departmental reports and metrics to plan, manage and coordinate all field customer service activities ensuring safe, reliable and regulatory compliant service.
• Ensures adherence to policies and procedures that maintain protection of the environment and the health and safety of our employees, contractors and the communities in which we operate and / or transport our product.
• Manage the operations to meet or exceed the business goals for operational excellence and improved cost control, quality, reliability, safety and productivity.
• Create a respectful, goal driven, team environment among the workforce (both union and nonunion) and develop supervisory and technical employees for roles of increasing responsibility and/or technical growth.
• Manage, develop and/or define deliverable commitments, their corresponding schedule and resource requirements at appropriate intervals regarding work-in-progress any operations problems or delays.
• Set operational priorities, administer labor agreements and allocate resources to meet operational and business needs, while ensuring safe, reliable and compliance requirements
• Interact regularly with other department leaders, operations related committees, union personnel, customers, vendors, contractors, PUC staff, etc. on an as-needed or scheduled basis. 
• Control Operating and Maintenance budgets keeping expenditures to an allowable level.
• Directs supervisory personnel and subcontractors engaged in planning and executing work procedures, interpreting specifications, and coordinating various phases of construction to prevent delays
• Manage field customer service budgets and projects

• Manage all department activities and resource to ensure maximum benefit is achieved for all resources expended.

   

Know edge, Skills and Abilities

• In-depth knowledge of field customer service area managerial and supervisory practices.
• Exceptional skills in Microsoft software, required compliance and/or tracking systems
• Advanced analytical, judgment and decision-making abilities

• Exceptional leadership skills, including written/verbal communications, and interpersonal relationships

   

Experience/Education Requirements

• Minimum of 10 years' experience directly supervising employees engaged in field customer service.
• Bachelors degree in management, business or other related field required.
• Achievement of Lead Supervisor preferred. 
• Demonstrated success in leadership role.
• Demonstrated knowledge of system operations.

• Valid driver's license and ability to drive Company vehicles.

   

   

   

Peoples, an Essential Utilities company, is an Equal Opportunity/Affirmative Action employer. Equal employment opportunity is provided to all employees and applicants for employment without regard to the following legally protected characteristics: race, color, religion, sex, national origin, age, pregnancy (including childbirth and related medical conditions, including medical conditions related to lactation), physical or mental disability, covered-veteran status, genetic information (including testing and characteristics), sexual orientation, gender identity or expression or any other characteristic protected by applicable local, state or federal law. Peoples is committed to providing reasonable accommodation to individuals with disabilities.  If you have a condition that may prevent you from applying for a job online or need to request an accommodation during the interview process, please call (1-877-271-9012).  

To maintain the integrity of the recruitment process and to avoid real or perceived conflicts of interest due to employment and/or assignment of family members and personal referrals, specific guidelines apply to the hiring and assignment of these individuals including, but not limited to:

• Family members cannot result in a supervisor/subordinate reporting relationship
• Family members cannot work in the same department.