Job Family: Customer Services

Req ID: 428600

Technology driven, problem solvers

Customers around the world trust in our products. Our service technicians and engineers significantly contribute to that. You are the first on the scene to solve any technical problem. You are a trusted adviser, team player, and make things possible. “Unsolvable” is a foreign term, and you go the distance. Your focus on the customers’ needs makes you an invaluable partner. When you join our team, the possibilities are endless.

Why you’ll love working for Siemens!

• Freedom and a healthy work- life balance– Embrace our flexible work environment with flex hours, telecommuting and digital workspaces.

• Solve the world’s most significant problems – Be part of exciting and innovative projects.

• Engaging, challenging, and fast evolving, cutting edge technological environment.

• Opportunities to advance your career and mentorship programs on a local and global scale.

• Competitive total rewards package.

• Profit sharing available.

• Rewarding vacation entitlement with the opportunity to buy and sell your vacation depending on your lifestyle.

• Contribute to our social responsibility initiatives focused on access to education, access to technology and sustaining communities and make a positive impact on the community.

• Participate in our celebrations, social events and offsite business events.

• Opportunities to contribute your innovative ideas and get paid for them!

• Employee perks and discounts.

• Diversity and inclusivity focused.

Siemens is proud to be an eight-time award winner of Canada’s Top 100 Employers, Canada’s Greenest Employers 2022, Canada’s Top Employers for Young People 2022 and Greater Toronto's Top Employers 2022.

What will you do?

• Performs preventive maintenance and diagnostics on systems and components according to the service level agreement

• Tests and verifies system readings ensuring an optimal system operation

• Diagnoses trouble or defects, determines corrective action and repairs system ; discusses and documents problem with customer and or office and advises of the best course of action

• Completes upgrades adjustments and instrument calibration on systems and components following issued instructions

• Responds to customer emergency service calls on-site or remotely checks indicated points of trouble.

• Analyses the requirements of systems involved, checks and test systems components

• Works with other employees’ companies or external service providers or vendors to arrange servicing to resolve problems

• Through detailed service reports, documents the work executed, issues resolved etc.

• Work as a trusted advisor for the customer

• Advises Account Engineer on equipment required and time estimation for replacement parts following service visits

• Work with the sales representative and service account engineer to identify additional opportunities, including time and material, system extensions, upgrades and service contract expansions

• Proceeds with new work as per issued guidelines

• Participates in service turnover on assigned jobs

What will you need to succeed?

• Requires college technical degree or equivalent combination of education and related practical experience in building mechanics, instrumentation and control or related area

• Minimum of 2 years of technical experience in the building automation and building control systems

• 2 years experience instrumentalization and control

• Good knowledge of Building Automation systems and relevant standards (Siemens systems a strong asset)

• Very good knowledge of French both written and spoken

• Proven diagnostic skills - able to systematically identify and resolve technical problems

• Self-motivated and calm under pressure

• Experience in delivering high quality customer service to a broad range of customers

• Understanding of the Building Code as it pertains to Automation

• Drivers license is essential

About us.

We share our ideas and champion the people behind them.

Siemens Canada is a technology company focused on industry, infrastructure, transport, and healthcare. From more resource-efficient factories, resilient supply chains, and smarter buildings and grids, to cleaner and more comfortable transportation as well as advanced healthcare, the company creates technology with purpose, adding real value for customers since 1912. By combining the real and the digital worlds, Siemens empowers its customers to transform their industries and markets, to transform the everyday for billions of people. Siemens also owns a majority stake in the publicly listed company Siemens Healthineers, a globally leading medical technology provider shaping the future of healthcare. In addition, Siemens holds a minority stake in Siemens Energy, a global leader in the transmission and generation of electrical power. As of September 30, 2023, the company has approximately 4,200 employees from coast-to-coast and 33 office and production facilities across Canada. Siemens Canada has a revenue of CAD $2Billion.

To learn more about Siemens Canada, visit our website at www.siemens.ca

While we appreciate all applications we receive, we advise that only candidates under consideration will be contacted.

Siemens is committed to creating a diverse environment and is proud to be an equal opportunity employer. Upon request, Siemens Canada will provide reasonable accommodation for disabilities to support participation of candidates in all aspects of the recruitment process. All qualified applicants will receive consideration for employment.

By submitting personal information to Siemens Canada Limited or its affiliates, service providers and agents, you consent to our collection, use and disclosure of such information for the purposes described in our Privacy Notice available at www.siemens.ca .

Siemens s’engage à créer un environnement diversifié et est fière d’être un employeur souscrivant au principe de l’égalité d’accès à l’emploi. Sur demande, Siemens Canada prendra des mesures d’accommodement raisonnables pour les personnes handicapées, dans le but de soutenir la participation des candidats dans tous les aspects du processus de recrutement. Tous les candidats qualifiés seront pris en considération pour ce poste.

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