WVU Medicine - Site Manager - Shuttle Services

Job Details

Job Location

Morgantown , WV

Position Type

Full Time

Education Level

High School

Salary Range

$19.00 Hourly

Travel Percentage

None

Job Shift

Any

Job Category

Shuttle Driver

Description

WVU Medicine - Shuttle Bus Site Manager

Onsight Healthcare has been contracted to support W.V.U. Medicine in Morgantown West Virginia!

Site Manager Position | Benefits | $19/hour + Tips | Monday - Friday | Weekends Off!

Are you a people-oriented individual with a tenacious work ethic and compassionate personality? Onsight Healthcare is seeking enthusiastic and compassionate professionals to join our team! Step into an exciting career where you'll make a difference in the lives of patients, visitors, and staff every day.

Why Choose working for Onsight Healthcare?

Meaningful Impact- Be part of a supportive team that brings comfort and world class customer service when most needed.

Professional Growth- Develop valuable managerial skills in a dynamic fast paced healthcare environment.

Positive Work Environment- Join a company that values teamwork, inclusivity, respect, and employee well-being.

Location

• W.V.U. Medicine in Morgantown West Virginia

  Shift Details

• Site Manager will work and supportboththeir morning and evening drivers working the shifts listed below

• This will be aset schedule, working five days weekly Monday - Friday

  Site Manager Operating Hours

• Morning Shift

• Monday – Friday

• 5:30am - 9:30am

• Evening Shift

• Monday – Friday

• 4:30 pm - 8:30pm

  Minimum Requirements

• Over the age of 21years old.

• A High School Diploma or equivalent isrequired

• Eligible to work for any U.S. Employer

• Possess a clean driving record

• Possesses a valid, in-state, active driver's license (No temporary licenses or permits accepted!)

• At least two years of supervisory or management experiencerequired

• Must be comfortable/have experience with driving shuttle Buses or large vehicles.

  Key Responsibilities

• Daily training, coaching, and development of team

• Create and manage the schedule of direct reports

• Assist team with all daily shuttle services.

• Establish and maintain a friendly working relationship with hospital staff and management

• Use weekly customer service metric reporting to deliver a white-glove customer service experience

• Demonstrate leadership skills and maintain a high bar for what customer service looks like for your team

• Responsible for reporting and documenting incidents, accidents, or claims with the appropriate HR representative

  Key Responsibilities

  When Shuttling guests

• Greet and welcome guests to the healthcare facility

• Answer guests' questions regarding offices or department locations.

• Follows a planned route, making scheduled stops to pick up or drop off patients, visitors, and guests.

• Assists patients, visitors, and guests on and off the shuttle when help is needed.

• Complete pre-shift and end-shift safety checks and document any damage or necessary information pertaining to the shuttle.

  When not shuttle driving for guests

• Greet and welcome guests to the healthcare facility

• Assist guests by opening doors, handling luggage, wheelchairs/walkers, and assisting with entering or exiting the shuttle

• Maintain a friendly and professional demeanor with all patients, guests, and team members

• Answer guests' questions regarding medical offices or department locations.

  About You

  You are a dedicated and compassionate leader with a genuine passion for helping others. A team player, who leads with empathy and is eager set up your team for success. You show a commitment to continuous learning in healthcare practices, haveamazinginterpersonal skills, and are an active listener. You know how to de-escalate difficult situations, and how to keep a calm and composed demeanor in stressful situations. Never asking someone else to do something you wouldn’t do yourself, you are always ready to “roll up your sleeves” and lead by example to get the job done.

  Are you ready to embark on a rewarding career where your dedication and service make a difference? Apply now to lead our team. Let’s drive excellence together!

Qualifications

Job Summary and Qualifications

As theSite Managerfor our Shuttle Driving Team, you will set the tone for your team, and ensure operational excellence superior patient/guest experiences are held to the highest standard within your location. You will lead by example and ensure that your team maintains a "people come first" mentality,as they strive tobe the embodiment of customer servicewhile interacting with, guests, facility staff, and your fellow teammates: Welcoming patients, guests, and hospital staff as you pick-up/ drop-off along your assigned route you will go above and beyond with your efforts to make their experience a memorable one. Answering questions regarding how to get around in the hospital and assisting individuals with mobility challenges, are just some of the ways you will elevate the patient experience!

Location

• W.V.U. Medicine in Morgantown West Virginia

  Shift Details

• Site Manager will work and supportboththeir morning and evening drivers working the shifts listed below

• This will be aset schedule, working five days weekly Monday - Friday

  Site Manager Operating Hours

• Morning Shift

• Monday – Friday

• 5:30am - 9:30am

• Evening Shift

• Monday – Friday

• 4:00pm - 8:00pm

  Job Responsibilities

  The duties and responsibilities listed below are intended to describe the general nature of work and are not intended to be an all-inclusive list. Other duties/responsibilities may be assigned, and as an Onsight employee you will be held to the highest professional standards.

• Will operate a laptop/tablet daily to manage communication, run reports, complete trainings, and check-in guests vehicles

• Create and manage the schedule of all direct reports

• Daily training, coaching, and development of team

• Use weekly customer service metric reporting to deliver a white-glove customer service experience

• Motivate and empower a team to provide world-class hospitality/valet services

• Demonstrate leadership skills and maintain a high bar for what customer service looks like for your team

• Effectively build relationships with patients, guests, and hospital staff!

• Responsible for reporting and documenting incidents, accidents, or claims with the appropriate HR representative

• Always maintain proper staffing levels to ensure superior customer service and operating standards are met through proper scheduling and “in the moment” coaching of your team

• Attracting, hiring, and retaining a diverse team of top talent

  When Shuttling guests

• Greet and welcome guests to the healthcare facility

• Answer guests' questions regarding medical offices or department locations.

• Follows a planned route, making scheduled stops to pick up or drop off patients, visitors, and guests.

• Assists patients, visitors, and guests on and off the shuttle when help is needed.

• Complete pre-shift and end-shift safety checks and document any damage or necessary information pertaining to the shuttle.

  Position Requirements

• A High School Diploma or equivalent isrequired

• At least two years of supervisory or management experiencerequired

• Over the age of 18 years old

• Have possessed a clean driving record for the past 5-years.

• Possesses a valid, in-state active driver's license (Permits and temporary licenses not accepted.)

• Will pass all onboarding screening processes

• Work a flexible, full-time schedule that includes days, evenings, weekends, and holidays as needed

• Adequately operate apps/technology on a tablet and learn new software that may have to be applied to the daily tasks for this role

• Move with urgency and speed

• Ability to lift up to 50 lbs

• Ability to effectively build relationships with hospital staff, patients, guests, and team

• Can communicate clearly/effectively and able to motivate/lead a diverse team

• Must prioritize multiple tasks in a fast-paced environment

• Ability to work in a standing or sitting position for hours at a time in an outdoor environment

• This role will require continuous sitting/driving throughout the entire shift, engagement in an outdoor environment that at times may include being exposed to harsh elements including severe cold weather, rain, sleet, snow, and other inclement weather

• Physical involvementmayinclude walking, standing, pushing, and pulling of various luggage/belongings in and out of a patient’s vehicle, all while delivering outstanding customer service

• Must be able to speak, read, and write Standard English

• Bi-lingual (not required but a plus!)

• Drive a manual transmission (not required but a plus)

• Other duties as assigned

  Facility Requirements

• Additional facility requirements may apply

  Compensation

• $19.00/hour plus tips!

• DailyPay App available (fees may apply)

• Advancement Opportunities

• Annual Merit-Based Pay Raises

  Benefits

• Uniforms provided

• Accrued Paid Time Off (PTO)

• Medical, Dental, and Vision Insurance available

• Short and Long-term Disability Insurance available

• Life and Accidental Insurance available

  Onsight Healthcareprovides our healthcare partners with comprehensive valet, healthcare, and customer service solutions that focus on patient care. Our business is not just delivering creative multi-service solutions, but building dynamic teams that function as an extension of our client's healthcare facility.

  Onsight Healthcare is proud to be an Equal Employment Opportunity employer. We want applicants of diverse backgrounds and hire without regard to race, color, gender, religion, national origin, ancestry, disability, age, sexual orientation, or any other characteristic protected by law.