In order to be considered for this position you must apply online at: *https://www.isabellabank.com/about-us/careers.html*

*Treasury Management Support Specialist *

Position Title:  Treasury Management Support Specialist

Reports To:  Treasury Management Operations Manager

General Purpose: The Treasury Management Support Specialist is responsible for the overall day-to-day operational functions of the Treasury Management Department.

Competencies:

• Adaptability
• Analytical Skills
• Attention to Detail
• Communication
• Customer Service
• Follow Through
• Job Knowledge

• Teamwork

   

Responsibilities:

• Set-up and maintain Cash Management Online Banking, ACH, Wires, Positive Pay, Remote Deposit Capture, etc.
• Provide direct customer support responding to general and technical inquiries via phone or email related to treasury management services/systems and commercial deposit account inquiries.
• Monitor the daily operational activities of the Cash Management/Treasury Management Department.
• Maintains diligent awareness of risks including ACH rules, payments risk, as well as user authentication best practices for online banking services.
• Provide product and operational training and guidance to branch and commercial sales teams.
• Troubleshoot technical and operational issues.
• Assist with all Treasury Management documentation.
• Supports the Treasury Management implementation process, working collaboratively to ensure product/service implementation and client training is completed timely and to the clients' satisfaction.
• Perform other duties as assigned.

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Education/Experience

• Associate's Degree in Business, Finance or related field or two years similar or related work experience.
• Prior experience implementing Treasury Management products and services is preferred.          

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Skills

• Strong written and verbal communication skills with a demonstrated ability to communicate effectively with internal and external customers through many delivery channels. 
• Strong organizational, time management and problem-solving skills. 
• Proficiency in Microsoft Office software and other analysis tools.
• Proficient in electronic banking products / services / devices.
• Strong attention to detail.

• Positive and enthusiastic attitude.

   

Isabella Bank is an AA/EEO employer.