Are you a customer-obsessed, AI-curious problem-solver who thrives in an inclusive, collaborative global team? The Azure CXP team’s mission is to transform Microsoft Cloud customers into fans. Through our deep engineering engagements with customers and teams across Microsoft, we analyze and amplify customer needs and drive the vision to improve Cloud quality, security, and reliability. Our culture of growth mindset and empowerment are central to who we are and how we work. 

Azure is the fastest-growing business in Microsoft’s history and is the foundation of Microsoft’s Cloud Services. Continuing this success, Azure has expanded into the Government and Sovereign space with its mission-critical cloud, delivering breakthrough innovation and security to those customers and their partners.

As an Azure Sovereign Cloud Customer Engineer you are the primary escalation support and engineering contact supporting the Sovereign Cloud partner, driving resolution of complex critical problems and supporting key projects on Azure. You will also act as the voice of the sovereign cloud within Azure to escalate problems and to drive prioritization of platform/support improvement needs.

Microsoft’s mission is to empower every person and every organization on the planet to achieve more. As employees we come together with a growth mindset, innovate to empower others, and collaborate to realize our shared goals. Each day we build on our values of respect, integrity, and accountability to create a culture of inclusion where everyone can thrive at work and beyond. 

Responsibilities

Proactive Partner Engagement: Develop a deep understanding of partners' key solutions, workloads, and priorities on Azure. Conduct regular trend analysis, proactive monitoring, and event planning to support their objectives effectively.

Strategic Project Execution: Take ownership of project-level Azure issues, driving them toward resolution. Ensure support and engineering teams are prepared for key milestones, maintaining high readiness levels.

Critical Problem Resolution: Lead the Azure Support team in swiftly mitigating issues affecting critical workloads. Provide timely communication within a 24x7x365 global support framework.

Case Ownership: Manage a subset of escalated partner support cases from initiation to resolution. Deliver an exceptional partner support experience and continually enhance Azure technical expertise.

Root Cause Analysis (RCA) Ownership: Oversee the timely and quality delivery of root cause analyses (RCA) to understand reported issues and prevent future occurrences.

Engineering Engagement: Act as a relentless advocate for partners, driving product feedback and feature requests to address pain points and enhance Azure resiliency.

Qualifications

Required:

Bachelor’s Degree AND experience in product/service/project/program management or software development

OR equivalent experience

Other:

Microsoft Cloud Background Check: This position will be required to pass the Microsoft Cloud Background Check upon hire/transfer and every two years thereafter.

Preferred:

Bachelor's Degree AND experience in product/service/project/program management or software development

o OR equivalent experience.

Demonstrated IT experience supporting and troubleshooting enterprise level, mission-critical applications resolving highly complex issues/situations and driving technical resolution across cross-functional organizations

Ability to empathize with partners and convey confidence. Able to explain highly technical issues to varied audiences. Able to prioritize and advocate customer’s needs to the proper channels. Take ownership and work towards a resolution.

Passion for partners and focus on delivering the right customer experience.

Openness and ability to learn new skills and technologies in a fast-paced environment.

Deep understanding of cloud computing technologies with demonstrated hands-on experience in one or more of the following domains:

Core IaaS: Compute, Storage, Networking, High Availability

Data Platform and Bigdata: SQL Server, Azure SQL DB, --HDInsight/Hadoop, Machine Learning, Azure Stream Analytics, Azure Data Factory / Data Bricks

Azure PaaS Services: Redis Cache, Service Bus, Event Hub, Cloud Service, IoT suite, Mobile Apps, etc.

Identity and Authentication: SSO/Federation, AD/Azure AD, ADFS, etc

Cosmos DB, Azure Kubernetes Service

Experience in one or more automation languages (PowerShell, Python, C#, Open Source)

Every day, our customers stake their business and reputation on our cloud. You can help #AzCXP provide our customers with the world-class cloud services they need to succeed. Join us and be part of Azure’s Sovereign cloud support strategy, driving customer success and advancing Microsoft’s mission to empower every organization to achieve more.

#AzureCXP #AZCXP #AZCXPACES #ACESSov #AZCXPSUPPORT

Microsoft is an equal opportunity employer. Consistent with applicable law, all qualified applicants will receive consideration for employment without regard to age, ancestry, citizenship, color, family or medical care leave, gender identity or expression, genetic information, immigration status, marital status, medical condition, national origin, physical or mental disability, political affiliation, protected veteran or military status, race, ethnicity, religion, sex (including pregnancy), sexual orientation, or any other characteristic protected by applicable local laws, regulations and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application process, read more about requesting accommodations (https://careers.microsoft.com/v2/global/en/accessibility.html) .