Description

You are responsible for ensuring that you have properly trained people and their needs are addressed so they can focus on their jobs. You will ensure Amazon policies – including attendance tracking – are implemented and administered fairly and consistently. This includes motivating, coaching, reporting, and providing feedback of associates’ performance – including productivity, quality, and safety - as a means for achieving or exceeding Amazon expectations. The Team lead will address discipline and/or performance issues for LM Associates including up to termination. In addition, you will work in partnership with 3P delivery providers to ensure Amazon standards are met in accordance to service contracts.

At Amazon, we're working to be the most customer-centric company on earth. To get there, we need exceptionally talented, bright, and driven people. Amazon is seeking Team leads for our GSF FC operations team. Amazon is one of the most recognizable brand names in the world and we distribute millions of products each year to our loyal customers.

We're seeking a Team lead for our Last Mile operations. In this role, you will be responsible for:

• Managing, on a daily basis, end to end last mile operations for Amazon Fresh or SSD or co-located operations to execute outbound operations

• Meeting customer facing metrics, while maintaining cost targets and upholding safety and morale of the team reporting to you.

• Driving performance management of your team members. Preparing and implementing training and development plans for associates.

• Continuously improve the delivery process and attain a sustained level of delivery performance improvement.

• Conducting 4M and 5S audits for the delivery station on a daily basis.

• Stand-in for Area Manager

Basic Qualifications

• Bachelor's degree

• 2+ years of customer-facing environment, warehousing, logistics or manufacturing experience

• Experience with Excel

Preferred Qualifications

• Speak, write, and read fluently in English