Soft Service Manager

Job ID

188710

Posted

10-Oct-2024

Service line

Advisory Segment

Role type

Full-time

Areas of Interest

Facilities Management

Location(s)

Mumbai - Maharashtra - India

About the Role:

Ensure and maintain the hygiene and cleanliness standards of the highest standards for Client.

• Coordinate with the Facility Manager to ensure highest levels of client satisfaction

• Ensure optimum utilization of consumables

• Setting target dates for assignments and ensuring adherence

• Ensure proper documentation procedures

• Foresee cost saving measures and implement systems accordingly

• Checks on Housekeeping activities and ensures maximum output

• Ownership of the day-to-day administration, including reports generation of the stocks tracker.

• Provide assistance to the FM and AFM in managing all administrative functions, security issues and facility services and any other administrative functions as deemed by Client

• Developing and implementing procedures and performance measures to ensure simplification and accuracy of work methods and reliability of FM

• Ensuring an adequate supply of consumables/materials and service for the proper operation of services and enter into supply and service contracts as approved by the client

• Maintain appropriate stock levels of all consumables to ensure smooth operations & escalate in time to achieve availability of stocks and track inventory.

• Statutory compliance check of all vendor invoices.

• Routinely inspect all services to ensure performance measures are being maintained

• Set stretch targets for self to achieve maximum team performance

• Responsible for all soft services and supervises complete facilities upkeep & cleanliness.

• Responsible for Pest control services and pest control schedule management.

• Co-ordination with the residents, RWA and client for soft services related issues.

• Over all maintenance and upkeep of CBRE estate office.

• Implements safe work practices and ensures that team members/ vendors meet all safety guidelines/ requirements.

• Check & ensure that Housekeeping cleaning schedules and checklists are followed and maintained on-site.

• Check the deployment of the team and conduct regular trainings & briefings

• Ensure the process and documents are followed and maintained as per IMS standards

• Implements safe work practices and ensures that team members/ vendors meet all safety guidelines/ requirements.

• Ensure the process and documents are followed and implemented as per IMS standards

• Ensure that the HK agency is conducting regular training for its staff and maintain those records.

• Maintain all HK related checklists & Plan the Deep cleaning schedules

Reporting: -

• Reports to the FM, Client and the Ops Manager.

• Contribute to the Weekly FM Meeting Minutes

• Contribute to the Monthly Management Report to client and other reports as required

Others: -

• Participate in Emergency Evacuation procedures including crisis management and business continuity.

• Manage all Health and Safety issues and actively participate in Health and Safety reviews

CBRE, Inc. is an Equal Opportunity and Affirmative Action Employer (Women/Minorities/Persons with Disabilities/US Veterans)