Senior Key Account Manager (m/f/d) E-Commerce

• Location München, Germany

• Job ID 0000021953

• Category Sales, Marketing & Product Management

Job Description

Can you deliver impactful and lasting business results whilst delivering balanced growth for our customers?

Bring your sales experience and collaborative skills to the table and help one of the strongest brands globally deliveronits mission to encourage and develop the builders of tomorrow!

Please note: The position will be based in our Sales office in Grasbrunn and will operate on a hybrid working model with 3 days in the office and 2 days remote. Relocation support is not offered.

Core Responsibilities

• Manage and develop astrategic key account, ensuring revenue growth, customer satisfaction, and successful implementation of tailored e-commerce strategies.

• Lead, mentor, and develop a team of 3 employees, ensuring performance alignment, skill enhancement, and fostering a collaborative, high-performing team culture.

• Deliver best-in-class account sales planning, with afocuson planning accuracy and ambitious planning through relevante-comactivities throughout the year.

• Analyze sales data, market trends, and customer behaviors to find opportunities, address challenges, and continuously improve account performance.

• Build andmaintainstrong, strategic relationships with key accountstakeholdersto ensure customer satisfaction and long-term partnership success.

• Supervise the planning and execution of marketing campaigns, pricing models, and promotional activities tooptimizevisibility and sales across e-commerce channels.

• Lead negotiations for key contracts and agreements with e-commerce partners, ensuring terms align with companyobjectivesand promote mutual growth.

• Identification of white space opportunities and development of strategies to unlock identified potentials.

• Coordinate with internal teams such aslogistics, marketing, and customer development to ensure smooth operations and the effective execution of account strategies.

Play your part in our team succeeding!

The Europe Central (EUC) e-commercedepartmentis a critical driver of the company’s growth strategy, focused on harnessing the full potential of digital sales channels while aligning them with traditional retail efforts. By managing strategic e-commerce partnerships andleveraging data-driven insights, the team ensures maximum revenue generation and brand visibility across all online touchpoints. This department plays a pivotal role in accelerating digital transformation, staying ahead of market trends, and delivering a seamless, customer-centric experience that strengthens the brand's presence in the dynamic world of e-commerce.

In the roleyou’llbereporting into thee-comDirector EUCand willplay a critical role in supportingouromni-channel vision by managing a key customer account, ensuring alignment between online and offline strategies,leading ahigh-performing teamand representing thee-comchannelwhen needed in leadership meetings. Through close collaboration with cross-functional teams, this role helps bridge e-commerce initiatives with broader organizational goals, driving sales, enhancing customer engagement, and solidifying the company’s position as a market leader in both digital and physical retail environments.

Do you have what it takes

• Several years of experience in managing major e-commerce accounts withdemonstratedsuccess in driving sales and profitability.

• Proven experience in leading and developing teams successfully, with a demonstrated ability to inspire, mentor, and drive high performance in a dynamic environment.

• Proven experience in account sales planning, Excelproficiency, a strongtrack recordof driving account growth, and the ability to mentor and lead teams to achieve high planning accuracy while consistently pursuing ambitious goals.

• Expertisein analyzing sales performance, market trends, and customer data to inform strategic decisions andoptimizeoutcomes.

• Ability to align e-commerce initiatives with broader omni-channel goals to create a seamless customer experience and drive cross-channel growth.

• Strongtrack recordofnegotiatingfavorable terms andmaintainingproductive relationships with key account customers.

• Experienceworkingwithe-commerce platforms, performance analytics tools, and digital marketing software.

• Ability to work cross-functionally and effectively communicate strategies, goals, and performance updates to internal and external stakeholders.

• Fluent German and English language skills.

#LI-MB3

#LI-Hybrid

Applications are reviewed on an ongoing basis. However, please note we do amend or withdraw our jobs and reserve the right to do so at any time, including prior to any advertised closing date. So, if you're interested in this role we encourage you to apply as soon as possible.

What’s in it for you?

Here is what you can expect:

Family Care Leave - We offer enhanced paid leave options for those important times.

Insurances – All colleagues are covered by our life and disability insurance which provides protection and peace of mind.

Wellbeing - We want our people to feel well and thrive. We offer resources and benefits to nurture physical and mental wellbeing along with opportunities to build community and inspire creativity.

Colleague Discount – We know you'll love to build, so from day 1 you will qualify for our generous colleague discount.

Bonus - We do our best work to succeed together. When goals are reached and if eligible, you'll be rewarded through our bonus scheme.

Workplace - When you join the team you'll be assigned a primary workplace location i.e. one of our Offices, stores or factories. Our hybrid work policy means an average of 3 days per week in the office. The hiring team will discuss the policy and role eligibility with you during the recruitment process.

Children are our role models. Their curiosity, creativity and imagination inspire everything we do. We strive to create a diverse, dynamic and inclusive culture of play at the LEGO Group, where everyone feels safe, valued and they belong.

The LEGO Group is highly committed to equal employment opportunity and equal pay and seeks to encourage applicants from all backgrounds (eg. sex, gender identity or expression, race/ethnicity, national origin, sexual orientation, disability, age and religion) to apply for roles in our team.

Research shows that women and people from different underrepresented backgrounds often only apply for a job if they meet 100% of the listed qualifications. For all candidates, if you dream of being a part of our team and you meet many, but not all of our listed qualifications for this role, please apply.

The LEGO Group is fully committed to Children’s Rights and Child Wellbeing across the globe. Candidates offered positions with high engagement with children are required to take part in Child Safeguarding Background Screening, as a condition of the offer.

Thank you for sharing our global commitment to Children’s Rights.

Just imagine building your dream career.

Then make it real.

Join the LEGO® team today.