Description

Introduction

Last year our HCA Healthcare colleagues invested over 156,000 hours volunteering in our communities. As a Manager Access Management with HCA Healthcare you can be a part of an organization that is devoted to giving back!

Benefits

HCA Healthcare offers a total rewards package that supports the health, life, career and retirement of our colleagues. The available plans and programs include:

• Comprehensive medical coverage that covers many common services at no cost or for a low copay. Plans include prescription drug and behavioral health coverage as well as free telemedicine services and free AirMed medical transportation.

• Additional options for dental and vision benefits, life and disability coverage, flexible spending accounts, supplemental health protection plans (accident, critical illness, hospital indemnity), auto and home insurance, identity theft protection, legal counseling, long-term care coverage, moving assistance, pet insurance and more.

• Free counseling services and resources for emotional, physical and financial wellbeing

• 401(k) Plan with a 100% match on 3% to 9% of pay (based on years of service)

• Employee Stock Purchase Plan with 10% off HCA Healthcare stock

• Family support through fertility and family building benefits with Progyny and adoption assistance.

• Referral services for child, elder and pet care, home and auto repair, event planning and more

• Consumer discounts through Abenity and Consumer Discounts

• Retirement readiness, rollover assistance services and preferred banking partnerships

• Education assistance (tuition, student loan, certification support, dependent scholarships)

• Colleague recognition program

• Time Away From Work Program (paid time off, paid family leave, long- and short-term disability coverage and leaves of absence)

• Employee Health Assistance Fund that offers free employee-only coverage to full-time and part-time colleagues based on income.

Learn more about Employee Benefits (https://careers.hcahealthcare.com/pages/employee-benefits-and-rewards)

Note: Eligibility for benefits may vary by location.

Would you like to unlock your potential with a leading healthcare provider dedicated to the growth and development of our colleagues? Join the HCA Healthcare family! We will give you the tools and resources you need to succeed in our organization. We are looking for an enthusiastic Manager Access Management to help us reach our goals. Unlock your potential!

Job Summary and Qualifications

The Access Manager is responsible for defining and improving user access standards, procedures and interactions with customers and support resources. The User Access Manager also reviews best practices, standards, and workflows to ensure consistency and standard operations. The User Access Manager identifies and understands prevalent user access issues based on trend analysis and root cause analysis, and participates in efforts to improve operational excellence.

This position is responsible for the management of the Access Coordinator resources within a regional service desk. This includes after-hours and weekend support responsibility.

Supervisor: Sr. Director, Access Management

Supervises: Access Coordinators

Duties Include But Are Not Limited To:

• Provides Business leadership with education and guidance on access management policies and procedures and enterprise tools

• Partners with Human Resources leadership to define and monitor process flows

• Maximizes utilization of UIP (User Identity Portal) and other enterprise tools

• Responsible for access management component of all local, division and enterprise projects

• Serves on facility and division security committees

• Leverages and applies department best practices, standards, and workflows created in conjunction with other regional user access managers to ensure consistency and standard user access processes across all IT&S division services

• Leads efforts to improve processes and procedures. Defines and improves user access operational procedures and interactions with customers and support resources

• Communicates user access processes, guidelines, and standards

• Leads root cause analysis; understands the outcomes of root cause analysis for user access incidents and requests

• Coordinates improvement efforts; Follows-up and follows through to ensure that operating changes result in expected improvements; reports on results of implemented improvements

• Develops user access strategies for new division-specific products being implemented

• Ensures provision of after-hours and on-call support, as needed

• Creates an environment that encourages information sharing, team-based solutions, cross-training, to ensure effectiveness, efficiency and service excellence

• Develops benchmark measures for user access performance and establishes annual user access team objectives

• Meets with corporate, division and facility-level leadership teams, as needed, relating to new user access initiatives or issues

• Participates in user access resource planning activities; actively communicates resource constraints and continually balances resource supply to meet current demand of service desk

• Participates in recruiting efforts, as needed •Develops a complete understanding of region and division user access needs

• Participates in vision-setting and direction of user access team with Regional Customer Support director.

• Establishes and maintains strong relationships with division and facility leaders, IT&S leaders, vendors, and staff. Encourages information sharing, team-based resolutions, cross-training, process improvement to ensure collaboration

• Participates in personnel management activities, including performance management and career development activities

• Coordinates efforts to develop processes and disciplines and supports sharing of best practices.

• Adheres to the Code of Conduct and Mission and Value Statements

• Assists with other duties as assigned

Knowledge Skills and Abilities

• Demonstrated experience communicating across departmental boundaries to ensure collaboration, efficiency and service excellence (i.e. interdepartmental communication)

• Demonstrated people management skills

• Experience conferring with diverse technical and functional groups at all levels of the enterprise to develop

• solutions and address issues

• Strong understanding of Service Desk, user access and customer service principles

• A clear understanding of computer systems and corresponding support requirements

• Strong personal drive and ability to see projects through to execution in a matrixed environment

• Advanced reasoning, math, and language skills

• Competency in MS Office Suite, budgeting tools, call center tracking tools, ad hoc reporting tools, resource management tools

What qualifications you will need:

• Bachelors Degree

• Advanced reasoning, math and language competencies

• Continuing education in the area of specialization; appropropriate certifications based on area of specialization

Experience required

• Five or more years of experience combined operational experience in information technology or healthcare, or healthcare applications or user access support

• Experience with direct customer interaction, operations management, and personnel management desired

• Experience conferring with technical and functional experts at all levels of the enterprise in a problem-solving environment

• Experience in large, complex organization or corporate structured environment

• Demonstrated experience creating and leading communications with direct reports, senior leaders, business partners, vendors to ensure collaboration, efficiency, and service excellence

• Ability to work in stressful situations

• Competency in basic PC use and required tools

HCA Healthcare has been recognized as one of the World's Most Ethical Companies® by the Ethisphere Institute more than ten times. In recent years, HCA Healthcare spent an estimated $3.7 billion in cost for the delivery of charitable care, uninsured discounts, and other uncompensated expenses.

"There is so much good to do in the world and so many different ways to do it."- Dr. Thomas Frist, Sr.

HCA Healthcare Co-Founder

Be a part of an organization that invests in you! We are reviewing applications for our Manager Access Management opening. Qualified candidates will be contacted for interviews. Submit your application and help us raise the bar in patient care!

We are an equal opportunity employer. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.