Description

At Amazon, we're working to be the most customer-centric company on earth. To get there, we need exceptionally talented, bright, and driven people. This is an exciting opportunity to work in a highly visible space and be part of a dynamic and fast-growing company. This is your chance to make history.

We are looking for a dynamic, organized self-starter to join our North America Food Safety and Compliance team as a Senior Traceability Program Manager. This position will focus on partnering with our business and operations stakeholders to coordinate the rollout of new product features across our grocery fulfillment network to support food traceability compliance. The role will also be responsible for developing and publishing Selling Partner educational content around food traceability requirements as well as conducting strategic outreach to key vendors/sellers to help inform our regulatory compliance strategy.

To be successful in this role, you must have excellent communication skills, strong Customer Obsession, and a track record of operating in a dynamic environment. You must also be comfortable dealing with ambiguity, be willing to take the lead in solving cross-functional business problems and feel motivated by a fast-paced, start-up environment where having an “ownership mindset” is critical to success.

Key job responsibilities

• Work with business and operations stakeholders to develop and execute a rollout plan for new product features to support food traceability compliance requirements

• Create and publish vendor/seller-facing policies and educational content to help Selling Partners better understand and comply with our food traceability requirements

• Conduct targeted outreach with strategic vendors/sellers to improve traceability data-sharing and gather feedback on their traceability compliance plans

• Work with operations and tech teams to develop pilot testing/data quality audits and use those learnings to drive continuous process improvement

• Track and report metrics/key learnings to leadership and program partners as part of monthly business reviews and VP-level goal reporting

• Develop goals, KPIs, and metrics to track program health and progress. Effectively communicate challenges/roadblocks, progress, and success to business and leadership teams

• Develop and share subject matter expertise with WW Food Safety leaders to help improve regional traceability compliance

A day in the life

In this role, you will be elevating Food Safety compliance standards across Amazon's network of Distribution and Retail/Grocery Fulfillment sites. Your typical day will blend strategic planning with innovative program development. You will work with a diverse range of cross-functional stakeholders to ensure smooth implementation of program changes. You'll analyze key program metrics and look for proactive opportunities to continuously enhance our processes. This fast-paced role requires a balance of strategic thinking, curiosity, and creative problem solving. If you like the sound of that, come join us!

About the team

WW Food Safety and Compliance designs, enhances, and governs food safety programs that drive compliance, mitigate risk, and support scalable business growth. We collaborate across stakeholder groups to drive food safety standards, culture, and training. We leverage metrics and technology with an emphasis on continuous improvement. Our goal is to ensure the safety of products for millions of customers, reinforcing their confidence in Amazon.

Basic Qualifications

• Bachelor's degree or equivalent

• 6+ years of compliance, audit or risk management experience

• Knowledge of Microsoft Office products and applications at an advanced level

• Experience communicating with higher leadership in written and verbal form

Preferred Qualifications

• Experience managing vendor and/or seller relationships

• Experience writing, publishing and managing customer-facing content

• Knowledge about Advance Shipment Notifications (ASN) and EDI 856

• Experience using SQL in a business environment

• Excellent verbal/written communication skills

Amazon is committed to a diverse and inclusive workplace. Amazon is an equal opportunity employer and does not discriminate on the basis of race, national origin, gender, gender identity, sexual orientation, protected veteran status, disability, age, or other legally protected status.

Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit https://amazon.jobs/content/en/how-we-hire/accommodations for more information. If the country/region you’re applying in isn’t listed, please contact your Recruiting Partner.

Our compensation reflects the cost of labor across several US geographic markets. The base pay for this position ranges from $109,000/year in our lowest geographic market up to $185,000/year in our highest geographic market. Pay is based on a number of factors including market location and may vary depending on job-related knowledge, skills, and experience. Amazon is a total compensation company. Dependent on the position offered, equity, sign-on payments, and other forms of compensation may be provided as part of a total compensation package, in addition to a full range of medical, financial, and/or other benefits. For more information, please visit https://www.aboutamazon.com/workplace/employee-benefits. This position will remain posted until filled. Applicants should apply via our internal or external career site.