Job ID Number

R4964

Employment Type

Full time

Worksite Flexibility

Remote

Job Summary

As a Technical Writer, you will be responsible for researching, organizing, writing, editing, and producing technical documentation.

Job Description

We are looking for a customer service-oriented Technical Writer to collaborate with the Senior Director of IT Network Infrastructure in creating compelling and informative content for vision and strategy presentations. This role requires a strong technical background, excellent communication skills, and the ability to translate complex Connectivity Technical concepts into clear, engaging materials. The focus will be on Enterprise Network Connectivity Services. This position will be contract and remote .

What You’ll Do

• Work closely with the Sr. Director of IT Network Connectivity services to understand Team accomplishment, objectives and messaging for C-Level presentations.

• Develop high-quality content, including presentation slides, whitepapers, Success User stories, and technical summaries, tailored to the target audience.

• Research and synthesize information on IT network infrastructure trends, innovations, and company-specific solutions.

• Work closely with the leadership team to define, articulate, and present the team’s vision and strategic roadmap for both short-term and long-term objective.

• Articulating the vision and roadmap using language tailored for executive audiences.

• Ensure all content aligns with the company’s branding and communication standards.

• Collaborate with cross-functional teams to gather input and validate technical accuracy.

• Edit and proofread materials to ensure clarity, consistency, and professionalism.

• Manage timelines and deliverables to meet deadlines.

What You’ll Need

Required:

• Bachelor’s degree in Technical Writing, Communications, IT, or a related field (or equivalent experience).

• Proven experience creating executive presentation short-term, long-term vision, preferably in IT Network Infrastructure domains.

• Ability to create visually appealing and effective presentation materials using tools like PowerPoint, Canva, or Visio.

• Strong research and analytical skills to gather, interpret, and present complex technical information.

• Experience working with technical teams and executives to ensure alignment and accuracy of the content.

• Strong understanding of IT network infrastructure concepts, technologies, and trends focusing on WAN, LAN, Inbound connectivity, Outbound connectivity, Network Security, Datacenter and DDI.

• Familiarity with IT network infrastructure tools, platforms, and technologies (e.g., network monitoring tools, cloud services, Azure DevOps or security protocols)

• Exceptional writing, editing, and communication skills.

• Strong organizational skills to manage multiple projects and meet tight deadlines.

Physical Demands

• Ability to safely and successfully perform the essential job functions consistent with the ADA and other federal, state and local standards.

• Sedentary work that involves sitting or remaining stationary most of the time with occasional need to move around the office to attend meetings, etc.

• Ability to conduct repetitive tasks on a computer, utilizing a mouse, keyboard and monitor.

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Reasonable Accommodation Statement

If you require a reasonable accommodation in completing this application, interviewing, completing any pre-employment testing, or otherwise participating in the employment selection process, please direct your inquiries to application.accommodations@cai.io or (888) 824 – 8111.

Equal Employment Opportunity Policy Statement

It is the policy of CAI not to discriminate against any employee or applicant due to race, color, religion, sex, sexual orientation, gender identity, national origin, age, marital status, genetic information, disability or being a protected veteran. It is also the policy of CAI to take affirmative action to employ and to advance in employment, all persons regardless of race, color, religion, sex, sexual orientation, gender identity, national origin, age, marital status, genetic information, disability or being a protected veteran, and to base all employment decisions only on valid job requirements. This policy shall apply to all employment actions, including but not limited to recruitment, hiring, upgrading, promotion, transfer, demotion, layoff, recall, termination, rates of pay or other forms of compensation and selection for training, including apprenticeship, at all levels of employment. Employees and applicants of CAI will not be subject to harassment due to race, color, religion, sex, sexual orientation, gender identity, national origin, age, marital status, genetic information, disability or being a protected veteran. Additionally, retaliation, including intimidation, threats, or coercion, because an employee or applicant has objected to discrimination, engaged or may engage in filing a complaint, assisted in a review, investigation, or hearing or have otherwise sought to obtain their legal rights under any Federal, State, or local EEO law is prohibited.