Service Manager

Department: DeVivo Companies

Location: New Britain, CT

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DeVivo Companies is searching for a leader to serve as Service Manager for our New Britain, CT shop.

DeVivo Companies is a diversified dealership and is New England-s leading bus dealer and service center. Learn more about us at www.devivocompanies.com.

What We Offer:

• Family-oriented culture & team environment

• Room for advancement - we promote from within

• Medical & dental insurance

• Life insurance

• Flexible spending account

• 401k plan with company match

• Paid time off

Primary responsibilities:

• Create strategies for growth that are in line with company objectives

• Participate in preparing and administering annual working budget

• Strives for harmony and teamwork within the department and all other departments

• Develops and implements a marketing plan which promotes new and repeat business

• Complies with federal, state and local regulations that affect all operations

• Oversees daily service operation and provide leadership and direction to meet company objectives

• Develop effective service team including service writers, shop and mobile service technicians

• Participate in recruiting, hiring, dismissal, training, and conducting annual performance reviews on all service employees

• Maintain quality control to ensure customer satisfaction and compliance with OEM and industry standards

• Understand and promote safety, environmental and company policies

• Facilitate and maintain a level of professionalism within the work environment

• Plan, track and review daily, weekly and monthly productivity and financial goals and implement changes as needed

• Participate in training and educational opportunities offered by the company, remain current on operational, technical and strategical requirements to provide a high level of customer service

• Assist service writers and parts personnel with job scheduling, quoting and customer interactions

Minimum Requirements:

• Five years- relevant management experience in the field of heavy-duty truck and/or bus service

• Knowledge of basic business financial principles and practices

• Ability to facilitate customer, manufacturer, vendor and supplier relationships

• Proficient with computer operation/usage

• Strong verbal and written communication skills

Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability, protected veteran status and all other protected classes.

START YOUR APPLICATION (https://apply.hrmdirect.com/resumedirect/ApplyOnline/Apply.aspx?req_id=3289009&source=3289009-CJB-0)