NJ, USA | Hourly | Jersey State Controls | Part Time

Stark Tech is actively looking for a Part-Time Administrative Assistant in Brick Township, NJ! This position is responsible for supporting the Service Team with answering customer calls, triaging remote support requests, issuing PO's, and more.

Are you the ideal candidate?

The ideal candidate drives success by maintaining and enhancing relationships with co-workers and customers through contact and follow up. We're searching for a friendly and enthusiastic part-time Administrative Assistant to join our team and help us continue to deliver top-notch customer care.

How will you be successful in this role?

Ultimately, a successful Administrative Assistant will collaborate with our Service Team to ensure satisfied clients by engaging them with our products and services. In this role, you will be the first point of contact for our valued customers. You will assist them with inquiries, resolve issues, and ensure their overall satisfaction with our products and services. This position requires excellent communication skills, a positive attitude, and the ability to handle multiple tasks efficiently. Your success will come from the following responsibilities:

• Respond to customer inquiries via phone or email in a professional and timely manner.

• Work with colleagues to resolve customer issues in a calm and effective manner.

• Follow up with customers to ensure their concerns have been addressed.

• Document customer interactions in our CRM system.

• Communicate with field technicians for scheduling and work reports.

• Prepare tracking lists supporting proposals, service agreements and contract renewals.

• Work closely with Service Department account managers to ensure successful contract execution.

  What we would like to see:

• Ability to work Monday through Friday, 8:00am - 2:00pm.

• High school diploma or equivalent (Associate's degree or higher is a plus).

• Previous customer service experience preferred.

• Excellent verbal and written communication skills.

• Ability to work in a fast-paced environment and meet deadlines.

• Proficient with Microsoft Office Suite and CRM software.

• A positive and professional demeanor.

  Who are we?

  Jersey State Controls is now part of Stark Tech! Stark Tech's Building Solutions group delivers actionable insights through building analytics and automation technology. Our solutions reduce waste, improve efficiency, and improve the bottom line. Stark Tech's Building Solutions group specializes in Building Controls and Automation, Energy and Power Management, Protective Systems and Customized Service Solutions. Stark Tech's in-depth understanding of building operations combines technology with real-world expertise to deliver tangible and scalable results. Stark is a manufacturer's representative for Schneider Electric. In addition, our in-house expertise enables integration of any building management system with best-in-class lifecycle support and service.