Job Title: Program Assistant

PVN ID: HC-2502-006706

Category: Clerical/Office Services

Location: HUNTER COLLEGE

Job Description

General Description

The Administration for Children’s Services’ Office of Training and Workforce Development and City University of New York Hunter College Silberman School of Social Work partnered to launch the Institute for Leadership Development (ILD). The Institute for Leadership Development’s mission is to strengthen the leaders working within public and private child welfare and juvenile justice agencies in New York City to promote the establishment of psychologically safe work environments that embrace equity, transparency, and innovation and strengthen the workforce. There are a variety of training programs housed within the Institute of Leadership Development. We are looking for individuals who share our passion for developing leaders working in the public sector to support them in meeting the needs of children, youth, families, and communities.

The Institute for Leadership Development seeks a full-time Program Operations Assistant. The ILD team consists of four streams: Program Operations, Coaching, Facilitation, and Administration. In this position, the Program Operations Assistant will join the operations workstream, reporting to the Sr. Implementation Manager. This individual will support the planning, implementing, and reporting of ILD in-person and virtual events in reporting systems (e.g., Smartsheet, Cornerstone.)

Other Duties

• Create and maintain all Institute for Leadership Development’s Instructor Led Courses in the Cornerstone learning management system

• Support the administration of the Cornerstone Learning Management System (LMS), including learning program enrollment among other tasks

• Coordinate locations, booking, and logistics for in-person events, including set up and breakdown

• Develop and distribute event materials (e.g. presentation decks, handouts), agendas, and attendee information in advance of the events

• Coordinate with vendors for catering, audio-visual, and other event services

• Provide technical support to participants and facilitators for virtual meetings

• Track and report event attendance in the program systems, ensuring accuracy and completeness in cornerstone and other systems

• Assist evaluation team in delivering evaluations

• Ensure the accuracy of the data,creating and updating user records

• Use problem-solving skills to assist instructors and learners with technical issues.

• Ensure the effectiveness of support procedures; Create/Modify these procedures as necessary

• Provide technical assistance and support for incoming queries and issues related to computer systems, software, and the LMS

• Respond promptly to email, phone calls, and voicemail messages

• Ask questions to determine nature of problem and troubleshoot effectively. Research questions using available information and resources

• Use effective tools and techniques to manage day to day responsibilities

• Attend trainings and meetings as indicated and perform other duties as needed

  Qualifications

• Associate degree required and a minimum of 2 years’ experience providing program support services

• A baccalaureate degree is preferred in education, business management, or related field

• Excellent verbal and written communication skills

• Evidence of effective problem-solving, critical thinking, and decision-making skills

• A demonstrated positive and proactive approach in identifying creative and innovative solutions.

• Must be comfortable working in a fast-paced, results-oriented environment

• Organizational skills, attention to detail, ability to follow established processes and meet deadlines.

• Excellent customer service skills

• Ability to work independently and collaboratively

• Knowledge of MS Office (i.e. Microsoft Word, Excel, PowerPoint), Zoom

• Prior experience with Learning Management Systems, such as creating events and sessions, adding/removing learners from sessions, troubleshooting eLearnings, running and scheduling reports

Hours: 35 hours/week with daily schedule 9am-5pm. Currently on hybrid schedule.

Applicants are asked to submit a cover letter that details how your qualifications match this position description along with a resume.

RFCUNY Benefits RFCUNY Employee Benefits and Accruals

About the Research Foundation

The Research Foundation of The City University of New York (RFCUNY) is a nonprofit educational corporation founded in 1963 to provide post-award fiscal and administrative support for CUNY’s research and sponsored programs. RFCUNY’s services allow CUNY researchers, faculty, and staff to focus on their intellectual curiosity and scientific discoveries, on projects and programs that serve our local and global communities, proposing concrete solutions to society’s most pressing challenges.

RFCUNY serves as a fiscal agent and works closely with all the CUNY campus Grants Offices to perform the core functions of post-award financial management for CUNY research projects and sponsored programs. These functions include legal assessment and signing of agreements where RFCUNY is named as a fiscal agent; setting up award accounts; preparing sub-awards and assisting PIs in monitoring the work of the recipients of sub-awards; supporting project directors with hiring and managing research project and sponsored program staff; supporting the purchasing and paying for goods and services with grant and program funds; managing financial aspects of projects including accounts receivable, financial reporting, invoicing, budget monitoring, and cost compliance with uniform guidance; ensuring that sponsor financial requirements are met; monitoring compliance with applicable project and financial management rules and laws; supporting the management of independent and external audits and financial reviews; and providing data, information, management expertise, and other supports to CUNY’s research and sponsored programs.

Equal Employment Opportunity Statement The Research Foundation of the City University of New York is an Equal Opportunity/Affirmative Action/Americans with Disabilities Act/E-Verify Employer. It is the policy of the Research Foundation of CUNY to provide equal employment opportunities free of discrimination based on race, color, age, religion, sex, pregnancy, childbirth, national origin, disability, marital status, veteran status, sexual orientation, gender identity, genetic information, marital status, domestic violence victim status, arrest record, criminal conviction history, or any other protected characteristic under applicable law.

Key Features

Department Silberman School of Social Work

Status Full Time

Annual Salary Range $45,000.00 - $55,000.00

Closing Date Apr 11, 2025 (Or Until Filled)

Bargaining Unit No

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