Description

You Lead the Way. We’ve Got Your Back.

With the right backing, people and businesses have the power to progress in incredible ways. When you join Team Amex, you become part of a global and diverse community of colleagues with an unwavering commitment to back our customers, communities and each other. Here, you’ll learn and grow as we help you create a career journey that’s unique and meaningful to you with benefits, programs, and flexibility that support you personally and professionally.

At American Express, you’ll be recognized for your contributions, leadership, and impact—every colleague has the opportunity to share in the company’s success. Together, we’ll win as a team, striving to uphold our company values and powerful backing promise to provide the world’s best customer experience every day. And we’ll do it with the utmost integrity, and in an environment where everyone is seen, heard and feels like they belong.

Join Team Amex and let's lead the way together.

How we serve our customers is constantly evolving and is a challenge we gladly accept. Whether you’re finding new ways to prevent identity fraud or enabling customers to start a new business, you can work with one of the most valuable data sets in the world to identify insights and actions that can have a meaningful impact on our customers and our business. And, with opportunities to learn from leaders who have defined the course of our industry, you can grow your career and define your own path. Find your place in risk and analytics on #TeamAmex.

How will you make an impact in this role?

The Research Operations Team plays a critical role in building the world’s best user experience. We equip teams with the people, processes, tools, systems, methodologies, and partnerships needed to consistently deliver exceptional design at scale.

As an Associate Research Operations, you will enable colleagues to do their best work by encouraging collaboration, adopting best practices, and mitigating risk. You will support the team at large by working with, and learning from, more senior team members working across a broad range of product journeys and team programs.

Key Responsibilities

• Documents project scope, timelines, and processes in partnership with colleagues

• Communicates with cross-functional teams regularly, and ensures alignment on project goals and deliverables throughout the project lifecycle

• Supports senior team members in the implementation, adoption, and refinement of process by contributing to artifact creation, training, and feedback gathering

• Observes and learns the end-to-end user research lifecycle and identifies opportunities to improve ways of working and reduce risk

• Participates or co-facilitates in working sessions with peers and partners

• Manages and owns operations for our enterprise level evaluative research lab program supported by third-party partners

• Enables control management, partner onboarding, and third-party lifecycle management processes required for conducting research via third party tools and vendors

• Supports the operationalization of research processes, contributing and executing new approaches and optimizing our existing ways of working

Qualifications

• You have at least 2 years experience in a role dedicated to managingUX projects and improving efficiencies, collaboration, and partnership

• You have knowledge of how design, product, research, or engineering organizations work, or have partnered directly with those groups.

• You have contributed to process adoption and helped improve ways of working with partners and peers.

• You have experience working with external agencies and coordinating efforts for project delivery.

• You are familiar with Jira, Confluence, Slack, Mural, and Airtable - or similar tools

• You are a proactive, energetic communicator, with an impressive attention to detail in written communications (e.g., slack messages, emails, and research documents).

• You approach work, your colleagues and life in general with curiosity, humility, and an openness to learning.

Qualifications

Salary Range: $60,000.00 to $110,000.00 annually bonus benefits

The above represents the expected salary range for this job requisition. Ultimately, in determining your pay, we’ll consider your location, experience, and other job-related factors.

We back our colleagues and their loved ones with benefits and programs that support their holistic well-being. That means we prioritize their physical, financial, and mental health through each stage of life. Benefits include:

• Competitive base salaries

• Bonus incentives

• 6% Company Match on retirement savings plan

• Free financial coaching and financial well-being support

• Comprehensive medical, dental, vision, life insurance, and disability benefits

• Flexible working model with hybrid, onsite or virtual arrangements depending on role and business need

• 20 weeks paid parental leave for all parents, regardless of gender, offered for pregnancy, adoption or surrogacy

• Free access to global on-site wellness centers staffed with nurses and doctors (depending on location)

• Free and confidential counseling support through our Healthy Minds program

• Career development and training opportunities

For a full list of Team Amex benefits, visit our Colleague Benefits Site .

American Express is an equal opportunity employer and makes employment decisions without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran status, disability status, age, or any other status protected by law. American Express will consider for employment all qualified applicants, including those with arrest or conviction records, in accordance with the requirements of applicable state and local laws, including, but not limited to, the California Fair Chance Act, the Los Angeles County Fair Chance Ordinance for Employers, and the City of Los Angeles’ Fair Chance Initiative for Hiring Ordinance. For positions covered by federal and/or state banking regulations, American Express will comply with such regulations as it relates to the consideration of applicants with criminal convictions.

We back our colleagues with the support they need to thrive, professionally and personally. That's why we have Amex Flex, our enterprise working model that provides greater flexibility to colleagues while ensuring we preserve the important aspects of our unique in-person culture. Depending on role and business needs, colleagues will either work onsite, in a hybrid model (combination of in-office and virtual days) or fully virtually.

US Job Seekers/Employees - Click here to view the “Know Your Rights” poster and the Pay Transparency Policy Statement.

If the links do not work, please copy and paste the following URLs in a new browser window: https://www.dol.gov/agencies/ofccp/posters to access the three posters.

Job: Design

Primary Location: US-New York-New York

Schedule Full-time

Req ID: 25004198