Job Description

Updated New York State Education Department/Office of the Professions Licensure Requirements:

According to the New York State Education Department, Office of the Professions/State Board Office for Social Work and Mental Health Practitioners, as defined in Articles 153, 154 and 163 of the Education Law, effective June 24, 2022, an individual must be:

1) Licensed as a Licensed Clinical Social Worker (LCSW) and/or Licensed Master Social Worker (LMSW) to practice social work as operated by the Department of Mental Hygiene agencies. For additional information, please review 7704 Requirements for a license under NYS Social Work: Laws, Rules & Regulations: Article 154 (nysed.gov); or

2) Authorized through a limited permit valid for a period of not more than twelve months who has met all requirements for licensure as a licensed master social worker or a licensed clinical social worker except those relating to the examination and provided that the individual is under the general supervision of a licensed master social worker or a licensed clinical social worker, as determined by the department. For additional information, please review 7705: Limited permits under NYS Social Work: Laws, Rules & Regulations: Article 154 (nysed.gov)

Please review http://www.op.nysed.gov/surveys/mhpsw/exempt-agencies-overview.htm for the latest information concerning the expiration of the Exemption law.

DIVISION/PROGRAM DESCRIPTION:

The Division of Mental Hygiene’s mission is to partner with consumers, families, advocates, and providers to ensure access to high quality services and to improve the lives of New Yorkers with mental health and substance use disorders and those with developmental disabilities. Within the Division of Mental Hygiene. The Bureau of Mental Health’s (BMH) mission is to improve mental health and wellness for people in New York City, and to eliminate racial and other long-standing societal disparities by providing services, resources, and opportunities to New Yorkers that are grounded in accurate, data driven information that foster community participation, thus reducing the stigma around mental health.

The Bureau of Mental Health procures and monitors approximately 500 contracted programs that provide supportive housing, crisis intervention, mental health treatment, care coordination and psychiatric rehabilitation services. Additionally, the Bureau directly operates the City’s court-mandated Assisted Outpatient Treatment (AOT) program and the NYC Supportive Transition and Recovery Team (NYCSTART) for young adults experiencing a first episode psychosis. Lastly, the Bureau evaluates its contracted and directly operated programs to understand their impact and promote quality improvement, conducts population level surveys and behavioral health care system surveillance

to identify gaps care and inform decision making, advocacy and policy.

The Office of Access to Care Referral Management and Case Management Reporting System will oversee the referral management system for Access NYC as a one-stop shop for providers as well as public users to submit referrals/applications for mental health services. The system expands the number and types of services accessible through the digital hub, including

• Intensive Mobile Treatment (IMT)

• Forensic Assertive Community Treatment (FACT)

• Shelter Partnered ACT (SPACT)

• Safe Options Support (SOS) Program

• NYC Supported Transition and Recovery Team (NYC START)

• Personalized Recovery Oriented Services (PROS)

• Certified Community Behavioral Health Clinics (CCBHC)

• Continuous Engagement between Community and Clinic Treatment / CONNECT

• Community Oriented Recovery and Empowerment (CORE)

• Intensive Outpatient Program (IOP)

• Pathways Home Clubhouse,

JOB DESCRIPTION:

Reporting to the Care Clinical Supervisor for Access to Care, the Clinical Care Coordinator will:

• Receive and process SPOA Referrals to determine appropriate level of care in conjunction with Supervisor, consumer, and referral source.

• Ensure receipt of proper SPOA referral: Request and track the receipt of supportive documentation of a consumer's mental health treatment, core history, prior hospitalizations, etc.

• Assess for Eligibility: Review assessments for both routine and urgent cases and formulates the appropriate level of care to meet the identified needs of the consumer.

• Identify the threshold. criteria and consumer pathways for the coordination of care for consumers with mental illness.

• Review and reassess risk to inform prioritization of assignment.

• Collaborate with Health Home staff, community mental health providers, referral sources and other professionals as necessary to inform eligibility, case assessment and consumer assignment.

• Monitor a caseload of all high-risk clients and ensure adequate frequency of the follow up prior to assignment to treatment.

• Review cases on an ongoing basis to reassess for risk to inform prioritization of assignment, assess for violence and provider consultation/technical assistance.

• Escalate situations that require higher level attention and/or intervention by other service systems.

• Record keeping: Maintain accurate records of all contacts and decision-making processes as part of the triage role.

• Keep Supervisor, team members, referrer and consumer informed regarding plan of care and any referral issue.

• Database Management: Enter current and accurate client data into database to ensure complete client record.

• Complete other duties or tasks as assigned on an as-needed basis.

Desired:

• A Master's Degree in Social Work from an accredited school of social work

• Certification/License Requirements: A valid Certified Social Worker (CSW) certificate or Licensed Master of Social Work license (LMSW) issued by the New York State Department of Education

PREFERRED SKILLS:

• A minimum of 2 years’ experience in a mental health setting

• Knowledge of the behavioral health service delivery system in New York City

• Excellent interpersonal and communication skills; ability to interface with service providers from all sectors of the service system; strong organizational skills

• Experience in clinical assessment, familiarity with DSM V, risk assessment, diagnostic categorization, and client disposition/planning

• Proficiency with basic data entry.

Why you should work for us:

• Loan Forgiveness: As a prospective employee of the City of New York, you may be eligible for federal/state loan forgiveness and repayment assistance programs that lessen your payments or even fully forgive your full balance. For more information, please visit the U.S. Department of Education’s website (https://studentaid.gov/pslf/)

• Benefits: City employees are entitled to unmatched benefits such as:

o a premium-free health insurance plan that saves employees over $10K annually, per a 2024 assessment.

o additional health, fitness, and financial benefits may be available based on the position’s associated union/benefit fund.

o a public sector defined benefit pension plan with steady monthly payments in retirement.

o a tax-deferred savings program and

o a robust Worksite Wellness Program that offers resources and opportunities to keep you healthy while serving New Yorkers.

• Work From Home Policy: Depending on your position, you may be able to work up to two days during the week from home.

• Job Security - you could enjoy more job security compared to private sector employment and be able to contribute to making NYC a healthy place to live and work.

Established in 1805, the New York City Department of Health and Mental Hygiene (NYC Health Department) is the oldest and largest health department in the U.S., dedicated to protecting and improving the health of NYC. Our mission is to safeguard the health of every resident and cultivate a city where everyone, regardless of age, background, or location, can achieve their optimal health. We provide a wide array of programs and services focused on food and nutrition, anti-tobacco support, chronic disease prevention, HIV/AIDS treatment, family and child health, environmental health, mental health, and social justice initiatives. As the primary population health strategist and policy authority for NYC, with a rich history of public health initiatives and scientific advancements, from addressing the 1822 yellow fever outbreak to the COVID-19 pandemic, we serve as a global leader in public health innovation and expertise.

Come join us and help to continue our efforts in making a difference in the lives of all New Yorkers!

Commitment to Equity:

The City of New York is an inclusive equal opportunity employer committed to recruiting and retaining a diverse workforce and providing a work environment that is free from discrimination and harassment based upon any legally protected status or protected characteristic, including but not limited to an individual's sex, race, color, ethnicity, national origin, age, religion, disability, sexual orientation, veteran status, gender identity, or pregnancy.

The NYC Health Department is an inclusive equal opportunity employer committed to providing access and reasonable accommodation to all individuals. To request reasonable accommodation to participate in the job application or interview process, contact Sye-Eun Ahn, Director of the Office of Equal Employment Opportunity, at sahn1@health.nyc.gov or 347-396-6549.

Qualifications

Graduation from an accredited graduate school of social work as evidenced by a master's degree or certificate and four years of full-time paid experience in public health, medical or psychiatric social work, at least two years of which must have been in a supervisory, administrative or consultative capacity.

Within 18 months of the date of appointment, all candidates will be required to obtain a certificate as Certified Social Worker (CSW) issued by the New York State Department of Education.

Additional Information

The City of New York is an inclusive equal opportunity employer committed to recruiting and retaining a diverse workforce and providing a work environment that is free from discrimination and harassment based upon any legally protected status or protected characteristic, including but not limited to an individual's sex, race, color, ethnicity, national origin, age, religion, disability, sexual orientation, veteran status, gender identity, or pregnancy.