Description

Are you interested in solving complex problems at the intersection of technology and talent assessment?

Intelligent Talent Acquisition (ITA) and the Global Hiring Science (GHS) team are at the forefront of delivering millions of online assessments to aspiring candidates. Recruiting the right candidates across all of Amazon is critical to our ability to innovate and build on behalf of customers and we are bringing together recruiting, science, tech, programs, and process teams to find and hire candidates who raise the bar more quickly and efficiently.

GHS builds, implements and supports solutions that leverage Industrial Organizational Psychology to scale the selection process at Amazon. Online assessments enhance the selection process, while positively impacting the candidate experience through engaging media and rich simulation. The data obtained by Amazon through assessments enables strategic talent sourcing, placement and development.

Key to deploying assessments is the GHS Assessment Operations team. This team builds, test, implements and supports Amazon’s vast online assessments portfolio. The team focuses on continuous improvement and operational excellence so we’re able to deploy assessment products quickly and with the highest quality.

We are seeking a Manager, Program Management to lead the GHS Assessment Operations team. This individual will posses strong operations management and process improvement skills. You will lead the team to meet all service levels in our response to candidate needs, you will be able to dive deep and understand root cause of defects and build sustainable solutions to fix issues. You will lead efforts to bring scalability, quality and excellence to our talent assessment products. You must be able to succeed in a fast paced environment and handle ambiguity or competing priorities. You will insist on the highest standards and obsess about the candidate experience to continually improve and scale quality products.

Key job responsibilities

• Lead a team of HR Specialists who are experts in building, testing and deploying assessment products.

• Partner with Program Managers and Product Managers across Intelligent Talent Acquisition to align on multi-year product roadmaps. Own mechanism(s) to ensure ongoing, cross-functional alignment.

• Lead and inspect mechanisms that ensure the assessment build, test and launch process is of the highest quality and with minimal errors

• Develop and deploy flexible capacity planning models that can be utilized in bi-weekly and monthly sprint structures.

• Partner with Tech and Science Product to continue to grow the tools used by the team to implement OAs.

• Own mechanisms to understand recruiter, candidate, and program manager OA concerns and partner with Tech and Product to solve technical issues.

• Hire and develop the best with empathy, while insisting on the highest standards.

About the team

The mission of Global Hiring Science (GHS) is to improve both the efficiency and effectiveness of hiring across Amazon with assessments and interview improvements. We are a team of experts in industrial-organizational psychology, data science, and measuring the knowledge, skills, and abilities that it takes to be successful at Amazon. We conduct research on recruiting best practices, DEI in the hiring process, and Amazon's interview process.

Basic Qualifications

• 5+ years of team management experience

• 5+ years of cross functional project delivery experience

• 5+ years of program or project management experience

• 5+ years of working cross functionally with tech and non-tech teams experience

• Bachelor's degree

• Experience defining program requirements and using data and metrics to determine improvements

• Experience in applying operational excellence tools and mechanisms (e.g.,Six Sigma, Gemba walks) to solve root cause issues and capitalize on opportunities

Preferred Qualifications

• Experience managing, analyzing and communicating results to senior leadership

• Experience working with talent assessment products (e.g. Online Assessments)

Amazon is committed to a diverse and inclusive workplace. Amazon is an equal opportunity employer and does not discriminate on the basis of race, national origin, gender, gender identity, sexual orientation, protected veteran status, disability, age, or other legally protected status.

Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit https://amazon.jobs/content/en/how-we-hire/accommodations for more information. If the country/region you’re applying in isn’t listed, please contact your Recruiting Partner.

Our compensation reflects the cost of labor across several US geographic markets. The base pay for this position ranges from $114,500/year in our lowest geographic market up to $189,300/year in our highest geographic market. Pay is based on a number of factors including market location and may vary depending on job-related knowledge, skills, and experience. Amazon is a total compensation company. Dependent on the position offered, equity, sign-on payments, and other forms of compensation may be provided as part of a total compensation package, in addition to a full range of medical, financial, and/or other benefits. For more information, please visit https://www.aboutamazon.com/workplace/employee-benefits . This position will remain posted until filled. Applicants should apply via our internal or external career site.